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Airlines<br />
MAVCOM rolls out<br />
Consumer Protection Code <strong>2016</strong><br />
for air travellers<br />
Malaysian Aviation Commission (MAVCOM) Director of Consumers Affairs, Pushpalatha Subramaniam<br />
Do you know your rights as a traveller? What can you do if<br />
you are denied boarding? What if your flight is cancelled or<br />
delayed? What can you do if your baggage is lost, damaged<br />
or delayed?<br />
If you travel by air in Malaysia, did you know that your rights<br />
are clearly defined and protected under the national law?<br />
These rights cover dealings with airlines, airports and other<br />
aviation service providers, including foreign airlines operating<br />
into and out of Malaysia. Therefore, knowing your rights<br />
can help you receive a fair outcome in dealing with an airline<br />
or airport if something goes wrong during your journey<br />
while travelling.<br />
Not many know of this, mainly because for the first time in<br />
the history of Malaysian aviation, there is now a MALAYSIAN<br />
AVIATION CONSUMER PROTECTION CODE <strong>2016</strong> (MACPC),<br />
specifically for air travellers.<br />
Convergence speaks exclusively to Pushpalatha Subramaniam,<br />
Director of Consumers Affairs at the newly established<br />
Malaysian Aviation Commission (MAVCOM) to find out more<br />
about this new Code as well as how it came about.<br />
CAN YOU TELL US ABOUT THE MALAYSIAN<br />
AVIATION CONSUMER PROTECTION CODE<br />
<strong>2016</strong> (MACPC)?<br />
The Code which was gazetted on 1 July <strong>2016</strong> and designed<br />
with consumers in mind, is based on international benchmarks<br />
such as the Montreal Convention 1999 which Malaysia has<br />
ratified and agreed to comply with the regulations as well as<br />
the International Civil Aviation Organization (ICAO)’s Core<br />
Principles on Consumer Protection.<br />
What this means for the consumers is that when they travel<br />
by air in and from Malaysia, their rights are clearly defined<br />
and protected under the national law. These rights cover<br />
dealings with airlines, airports and other aviation service<br />
providers, including foreign airlines operating into and out<br />
of Malaysia.<br />
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