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And Booking.com's 'Service<br />
Excellence Award 2015' goes to...<br />
Sama-Sama Express KLIA & klia2!<br />
Airport hotelier Sama-Sama Group is proud to<br />
announce that the Sama-Sama Express KLIA & klia2<br />
hotels received the 'Service Excellence Award 2015'<br />
by Booking.com for providing outstanding guest<br />
experience, recently.<br />
The online accommodation booking website's award<br />
is based on reviews from guests. Sama-Sama Express<br />
klia2 received an 8.6 rating while Express KLIA received<br />
an 8.1 rating with Sama-Sama's KLIA airport hotel<br />
receiving a 9.0 rating for the year 2015.<br />
Booking.com said, "We believe that honest reviews are<br />
the best way for our guests to share their experiences<br />
with other travellers — and for our partners to show<br />
what makes them unique. Now it’s time to celebrate<br />
the properties with the world’s best review scores."<br />
The website also said, "Our awards were presented to<br />
properties with an average review score of 8 or more.<br />
We only included properties with at least ten reviews, to<br />
ensure that our winners had been consistently excellent.<br />
This means that each and every award reflects a long<br />
line of satisfied guests and outstanding stays."<br />
Sama-Sama KLIA hotel restaurant<br />
team leader bags award<br />
The hotel's Degrees restaurant team leader, Hamizan Mohamad<br />
Uzin was awarded the Malaysian Association of Hotels (MAH)<br />
Employee Awards <strong>2016</strong>, making him the Selangor state champion.<br />
Hamizan received the award from Tourism and Culture Minister,<br />
Datuk Seri Mohamed Nazri Abdul Aziz at the MAH Gala<br />
Dinner and Hotel Employees Awards held at Hotel Istana on<br />
25 May <strong>2016</strong>.<br />
At the event, Mohamed Nazri said the success of the tourism<br />
industry was a collective effort that relied heavily on the<br />
government's investment, his ministry and relevant stakeholders.<br />
He added that the synergy between all the stakeholders would<br />
help fulfill Malaysia's 2020 target of 36 million tourist arrivals<br />
and raking in RM168 billion worth of tourist receipts.<br />
MAH President, Sam Cheah said the awards were a good<br />
way of acknowledging and rewarding role models in the<br />
industry which would set a benchmark for their peers to<br />
provide quality services.<br />
What's<br />
C onverging<br />
Over 800 guests including 200 General Managers from hotels<br />
nationwide were present during the event.<br />
Tourism and Culture Minister, Datuk Seri Mohamed Nazri Abdul Aziz<br />
(left) presenting the MAH Employee Awards <strong>2016</strong> to Hamizan<br />
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