Beginning Oracle Database 11g Administration From Novice to Professional

CHAPTER 11 FIXING PROBLEMS 231
One Week Later
When the problem occurred again, very little diagnosis and resolution time was required.
Opportunities for Improvement
The database administrator in this example has considerable Oracle experience and good
problem- solving skills, but there are nevertheless several opportunities for improvement:
problem started. There were no monitoring mechanisms in place to automatically
alert the database administrator about the loss of service.
fixed, but the root cause had not been determined. In this case, the listener log
file contained many occurrences of the following message:
. This would have been a good place to start the
investigation.
Incident Management vs. Problem Management
An incident is a single occurrence of a problem. Incident management and problem
management are therefore separate aspects of IT management. Incident management
is concerned with restoring service as rapidly as possible. Problem management is concerned
with permanently fixing defects so the incidents are not repeated.