Beginning Oracle Database 11g Administration From Novice to Professional

CHAPTER 11 FIXING PROBLEMS 249
Next, we use the tool and create a package of information that can be sent to
Oracle Support. The specific command is (Incident Packaging Service). Notice that
ADR differentiates between a problem and an incident:
An alternative to creating a service request is to research the problem ourselves by
using the MetaLink knowledge base. Specifically, we have to use a search tool called the
ORA- 00600 Troubleshooter, shown in Figure 11-13. We have to provide the first argument
of the ORA- 00600 error that we encountered and the first 15 lines of the call stack.