Beginning Oracle Database 11g Administration From Novice to Professional

232
CHAPTER 11 FIXING PROBLEMS
In the real- life example in the preceding section, the organization gets high marks for
incident management but low marks for problem management. Problem management
is facilitated by record keeping—tools such as BMC Remedy Service Desk can be used for
this purpose. Knowledge of the event was confined to the database administrator and the
member of the IT staff who contacted him. Records were not kept, the incident was forgotten,
and a second service outage occurred a week later.
Internet Resources
The Internet is a treasure trove of information that can help you in solving a problem.
For example, user groups such as the Northern California Oracle Users Group (
) have made vast collections of electronic presentations and white papers
available on their web pages. Often a simple Google search will bring up an answer, but
many specialized resources also are available:
The highest quality resource is of course the online Oracle documentation, which is
shown in Figure 11-4. This documentation is freely viewable, searchable, and downloadable
at . 1 Click the View Library link of
any documentation set to get to the corresponding search page. Documentation for older
versions of Oracle software going back to Oracle 7 is available here. If you need to be able
to work offline, you can download as much documentation as you need.
Tip Download the documentation you need to your desktop or laptop so you can browse the documentation
while offline. Downloading the documentation to your computer is particularly advisable if you prefer the
PDF versions. Because of the documents’ large size, it is more efficient to browse through them while offline.
1. A subset of Oracle documentation is available at .