Course Guide 2017-18
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LEVEL 1<br />
EMPLOYABILITY SKILLS<br />
FOR BUSINESS &<br />
TRAVEL<br />
LEVEL 2<br />
CERTIFICATE IN<br />
INTRODUCTION TO<br />
CABIN CREW<br />
LEVEL 2<br />
DIPLOMA IN AIRLINE<br />
& TRAVEL AGENTS<br />
CERTIFICATES (AIRTAC)<br />
AGE: 16+ TYPE: FT DURATION: 1 YEAR<br />
H<br />
This introductory course will help you to<br />
develop the knowledge and skills you need to<br />
work in the world of travel and business.<br />
UNITS<br />
»»<br />
Customer Service<br />
»»<br />
Airline Services<br />
»»<br />
Locational Geography — UK & Worldwide<br />
»»<br />
The UK Travel Industry<br />
»»<br />
Preparing for an Interview<br />
ASSESSMENT METHODS<br />
»»<br />
Practical assessments<br />
»»<br />
Written assignments<br />
»»<br />
Exams<br />
ENTRY REQUIREMENTS<br />
»»<br />
Entry Level 3, or equivalent<br />
PROGRESSION/WHAT NEXT<br />
»»<br />
Level 2 Diploma in Business<br />
»»<br />
Level 2 Diploma in Travel<br />
»»<br />
Employment in administration, customer<br />
service and travel<br />
»»<br />
Apprenticeship<br />
DID YOU<br />
KNOW<br />
AGE: 19+ TYPE: FT DURATION: 16 WEEKS<br />
H<br />
This introductory NCFE course will develop<br />
your knowledge and understanding of<br />
working as part of a cabin crew, who help<br />
to make the customer journey the best<br />
experience. Learn customer service and<br />
selling skills and understand the UK and<br />
worldwide destinations.<br />
UNITS<br />
»»<br />
Airline Health<br />
»»<br />
Safety & Security<br />
»»<br />
Dealing with Passengers<br />
»»<br />
Emergency Evacuations<br />
»»<br />
Selling Skills<br />
ASSESSMENT METHODS<br />
»»<br />
Practical assessments<br />
»»<br />
Written assignments<br />
»»<br />
Exams<br />
ENTRY REQUIREMENTS<br />
»»<br />
2 GCSEs grade A* — D (including English), or<br />
equivalent<br />
»»<br />
Between 5’2 (157cm) and 6’2 (<strong>18</strong>7cm) in height<br />
»»<br />
Able to swim 25m<br />
»»<br />
Have at least 6 months recent customer<br />
service experience<br />
PROGRESSION/WHAT NEXT<br />
»»<br />
Level 2 AIRTAC course<br />
»»<br />
Employment as cabin crew<br />
»»<br />
Apply for an internship, apprenticeship or<br />
training programme at an airline, airport or<br />
travel company<br />
THE AVERAGE SALARY FOR AN AIR TRAVEL ASSISTANT<br />
IS £38,000 PER ANNUM<br />
AGE: 19+ TYPE: FT DURATION: 1 YEAR<br />
H<br />
This City & Guilds course will develop your<br />
knowledge and understanding<br />
of the travel and tourism industry.<br />
UNITS<br />
»»<br />
Air Fares & Ticketing<br />
»»<br />
Global Distribution<br />
»»<br />
Check in Role Play Advanced Galileo<br />
»»<br />
Retail Travel Services<br />
»»<br />
Customer Service<br />
»»<br />
Structure of UK Travel Industry<br />
ASSESSMENT METHODS<br />
»»<br />
Practical assessments<br />
»»<br />
Written assignments<br />
»»<br />
Exams<br />
ENTRY REQUIREMENTS<br />
»»<br />
2 GCSEs grade A*—D (including English and<br />
Maths), or equivalent<br />
»»<br />
Previous experience will be considered<br />
PROGRESSION/WHAT NEXT<br />
»»<br />
Level 2 Cabin Crew<br />
»»<br />
Level 2 Airline Check-in & Boarding Services<br />
»»<br />
Employment at an airline, travel agency or<br />
tour operator<br />
»»<br />
Apply for an internship, apprenticeship or<br />
training programme at a travel company<br />
<strong>18</strong>8 TRAVEL & TOURISM<br />
ACTON | EALING | HAMMERSMITH | SOUTHALL
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