Adopted 2017 Annual Operating & Capital Improvement Budget

SUPPORT SERVICES
Statement of Purpose
The purpose of the Support Services Program is to support the core functions of the Police Department by handling all
incoming telephone calls and routing police personnel to calls for service, entering data from police reports into the
Records Management System, seeking unique funding mechanisms for organizational projects and equipment by
seeking grants, and the recruitment, training and development of our employees. All of this will augment community
connectivity to a highly professional set of police services.
Description
Support Services consists of the Records, Grant Management, Recruiting and Training, Policy Development and
Accreditation units, as well as the 9-1-1 Center. In 2016, the Support Service team was responsible for the
implementation, review, troubleshooting, and solution development of many new technologies and system process
improvements.
Accomplishments
In 2016, the Police Department completed the second of three phases of implementation and activation of the new
Motorola APX6000 portable radios. This has enhanced the quality and speed of radio transmissions as well as
improved officer safety. Enhancements to the Tyler CAD and RMS systems included the development of a redundant
server, launching of the “eAccident” reporting system, and connection of the new Picture Link digital fingerprint system
to the Tyler system. These improvements have streamlined how information is received, stored, and disseminated to
government agencies and private consumers of the information. Annual training has been broadened through the
launch of monthly training assignments with the “Police One” online training website. This provides consistent
delivery of program base police training while on site and on shift.
Goals/Objectives
In 2017, Support Services will continue to provide the highest level of support to the police department through the
constant review and development of law enforcement best practices and the development of our people.
Policy development will continue with consistent review for effectiveness in line with our accreditation and best
practices and the delivery of realistic, on-going and validated training for our employees. The 9-1-1 Center will
continue to utilize the new radio system to receive, streamline and direct police resources to calls for service. The
Records team will continue to adapt to the quality control role now provided to our electronic records implementation
within the new system while also serving our community in a timely manner for records requests. Grant Management
will focus on maintaining all reporting mechanisms and the application of appropriate usage of funding and continually
seeking future grant funding processes. Training and Recruitment will maintain a vigilant focus on seeking out quality
training and hiring the right people who are dedicated to our values of building relationships.
In November 2013, the police department implemented a new CAD (Computer Aided Dispatching) and RMS (Records
Management System). This has dramatically changed the way Support Services conducts business for the Village.
For example, in 2013 the Records Unit processed 10,478 reports which has been reduced to approximately 3,315 in
2014. Police officers no longer pull report numbers for things such as written warnings, alarm cards and crime
prevention notices. In 2013 the 9-1-1 Center processed 82,031 calls. For 2015, this number has been reduced to
approximately 70,000, as dispatchers no longer account for an officer conducting house watches, reporting time at the
station, and other related duties. These are accounted for differently in the new CAD system. The overall calls for
service and reports processed are expected to decline before stabilizing. Additionally, the new system does not track
response times but rather the time the call is received to the time an officer arrives on scene. In the past we were
able to track the time the call was received until the time the call was dispatched.
Conversely, the number of calls dispatched by the 9-1-1 Center increased from approximately 70,000 in 2015 to
approximately 85,000 in 2016. This increase call volume is attributed to the continued population growth experienced
throughout the Denver-metro area. Although the police department has experienced a significant increase in calls for
service, the average response time from when the call is received in the 9-1-1 Center to the time an officer arrives on
scene has remained relatively stable at less than 4 ½ minutes. The Support Service Program will continue to
collaborate with the Patrol Services Program in 2017 to ensure the average response time remains at or below the 4
½ minute mark.
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