Adopted 2017 Annual Operating & Capital Improvement Budget
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TAXPAYER SERVICES<br />
Statement of Purpose<br />
The Taxpayer Services Program ensures the receipt of tax revenues in a manner that contributes to successful<br />
Village outcomes.<br />
Description<br />
The Taxpayer Services Program is responsible for the collection of Sales, Use, Lodging, and Occupational Privilege<br />
taxes. Ensuring the receipt of Village revenues is accomplished through information, education, and auditing<br />
activities.<br />
Accomplishments<br />
In 2016, Taxpayer Services began the implementation of online tax filing. This was in conjunction with additional<br />
software upgrades, allowing for online tax account registration, account updates and tax payment inquiries. These<br />
upgrades may potentially ease any burdens associated with the licensing and remittance of taxes. In addition,<br />
providing online access to our business community may potentially reduce costs incurred by the City. Staff continued<br />
to focus on the development and education of staff. Staff participated in the Western States Tax Administrator’s<br />
meeting, Colorado Tax Audit Coalition meetings as well as the Municipal Enforcement and Collections Group.<br />
Goals/Objectives<br />
In <strong>2017</strong>, staff will complete the implementation of software that will facilitate online tax remittances. This will also<br />
allow taxpayers to register, update and make online inquiries of their tax accounts. In addition, staff will continue to<br />
develop mutually beneficial relationships with members of our business community. Quarterly tax classes will be<br />
offered on a variety of topics. This will be in addition to one-on-one training as requested by our taxpayers. Staff will<br />
work diligently to meet our <strong>2017</strong> audit and enforcement budget.<br />
Outcome Measures<br />
2014<br />
Actual<br />
2015<br />
Actual<br />
2016<br />
Estimate<br />
Actual audit revenues compared to annual projected audit revenues<br />
expressed as a percentage.<br />
48 52 100 100<br />
Remitted value of tax returns compared to audited value of tax returns<br />
expressed as a percentage.<br />
93 90 85 80<br />
Percent of audited taxpayers rating quality of audit as Good or Excellent. 99 95 90 90<br />
Percent of tax revenue audited. 27 31 25 25<br />
Service Level Indicators<br />
2014<br />
Actual<br />
2015<br />
Actual<br />
2016<br />
Estimate<br />
Number of sales/use tax accounts. 3,557 3,641 3,600<br />
Number of occupational privilege tax accounts. 2,974 2,920 2,900<br />
Number of audits conducted. 129 165 150<br />
<strong>2017</strong><br />
Target<br />
89
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