Adopted 2017 Annual Operating & Capital Improvement Budget

ADMINISTRATION
Statement of Purpose
The Administration Program assures high quality department outcomes.
Description
High quality department outcomes are assured by developing and maintaining a department work plan and initiating
and maintaining programs consistent with the department work plan. Other major aspects of the program include
managing financial information and staff resources, managing development processes to protect Village interests, and
facilitating the completion of development and construction projects. Evaluating the overall effectiveness of programs
and activities and developing strategies for continuous improvement are important aspects of the program. The program
provides administrative support for all department functions.
Accomplishments
During 2016, emphasis was placed on customer service enhancements. The beginning stages of technology based
electronic submission of applications and permits was started and will continue throughout 2017.
Goals/Objectives
During 2017, technology based customer service enhancements to allow electronic submission of applications and
permits will be fully implemented. The department will place increased emphasis on employee training and professional
growth and continue to focus on strengthening internal relationships through focused team building activities.
Outcome Measures
2014
Actual
2015
Actual
2016
Estimate
2017
Target
Percent of respondents rating the Department as Good or Excellent as
measured by customer survey.
95 95 95 95
Percent of department objectives achieved. 90 95 95 100
Percent of planned activities that had desired impact. 100 100 100 100
94