flippingbook manual

PAGE 164
Dealing with other errors
If you encounter any other errors, then contact our customer
support by using the form at https://flippingbook.com/contacts.
To resolve the issue as quickly as possible include the following
information:
◆◆The email address that you used to register FlippingBook
◆ ◆A short description of which action you performed when the
error occurred so we can reproduce it
◆◆Whether this issue occurs in all of your projects or just in a
specific one (please test this out by making a new project and
importing a simple PDF or image file)
◆◆If the issue only occurs in one specific project then please send
us the project file:
◆1
◆Open the Windows Explorer and go to Documents\
FlippingBook Publisher\\Projects
◆2
◆Find the .p2bp file for your project and look at its size.
◆3
◆If the size of the project file is less than 20MB, then you can
attach it directly to the online contact form by using the
paperclip-icon and navigating to the file.
◆4
◆If the size of your project is more than 20MB, then upload
the project to an online file sharing service like dropbox.
com or wetransfer.com. Include a direct link to the
uploaded project file in your message.
◆◆If the problem concerns an already published publication, then
include the link to your publication.