Business Chief USA July 2019

“It’s also important
from a digital
transformation
perspective to
collect data on
the performance
of our technicians”
—
Ken Cowher,
Vice President of Operations for the
Service unit, Heath Consultants
“For us on the operations side, it’s also
important from a digital transformation
perspective to collect data on the
performance of our technicians,”
notes Ken Cowher, Vice President of
Operations for Heath’s Service unit.
“It is important we have a standardized
and automated way of doing that to
ensure we get good quality data we can
run predictive analytics on. This allows us
to proactively manage our crews and
make them as efficient as possible.”
Cowher explains that all service operations
lie within a competitive bid industry,
which in turn means that efficiency is key.
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EXECUTIVE PROFILE
Jeffrey Tuttle, CEO
Jeffrey Tuttle has worked in various capacities within the
utilities sector for over 30 years. Prior to joining Heath he
served as General Manager for Greer Commission of Public
Works where he directed the company’s day-to-day
operations and long-term direction of all utility operations.
He has served on various association’s Board of
Directors including Piedmont Municipal Power Agency
(PMPA), American Public Gas Association (APGA),
Blue Ridge Scouting Council, and Greer Relief.
From 2011 to 2012, he served as the Chairman
of American Public Gas Association (APGA)
and Texas Gas Association.
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