Business Chief USA July 2019

CLICK TO WATCH: ‘SERVICEMAX DAY IN THE LIFE OF TECHNICIAN OVERVIEW’
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a possible impact of suffering a highprofile
incident or disaster. Across all
sectors, around one in ten admitted
their company would never recover
from such critical incidents and would
ultimately cease to exist. Nobody wants
to be blindsided with those sorts of
numbers. But what are companies
doing about it?
The research hints at a tipping point
in recognition of the problem and
planned investment to address it. Over
time, zero tolerance and zero unplanned
downtime will become the norm as
companies develop and invest in their
industrial digital strategies. Key to this,
is an understanding of and investment
in field service management and asset
performance management capabilities.
According to Vanson Bourne, eight
in ten companies have already
recognized this, at least that digital
tools can improve visibility of assets
and help eliminate unplanned downtime.
Around 50% of companies
confirmed they plan to invest in field
service and asset management
technologies in the next three years,
while 72% of firms claim that zero
unplanned downtime is now a number
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