Assessment of Needs and Capacity of District Office Professional Staff

training options and requirements needed in order to capacitate staff to
undertake these responsibilities.
Requirements of the Job
Table 65 presents the job requirements associated with client orientation and
customer focus. Generally all these job requirements are perceived to be
important by most of the respondents. Of particular importance are:
� Establishing and maintaining standards of service delivery for one’s
function, and
� The ability to influence people
Table 64: Job Requirements: Client Orientation & Customer Focus
JOB REQUIREMENTS
• Attend social and public gatherings to represent the
Department
• Ensure that critical issues at schools are addressed
in a timely manner
• Establish and maintain standards of service
delivery for one’s function
• Monitor assess the level and quality of services
rendered to schools
• Ability to influence people
• Other job requirements in the performance area
IMPORTANCE
LOW HIGH
116
FREQUENCY OF
APPLICATION
LOW HIGH
NR 1&2 3 4 &5 % NR 1&2 3 4 &5 %
84 56 126 422 70% 98 132 184 272 46%
124 58 85 419 75% 144 109 153 280 52%
121 26 84 457 81% 139 70 189 290 53%
94 32 95 467 79% 118 72 194 304 53%
97 19 85 487 82% 115 55 174 344 60%
208 47 144 285 60% 234 80 179 191 42%
Respondents felt that the function of attending social and public gatherings to
represent the Department is not as important as most of the other customer
focus and client oriented activities. When the data is examined by job classes
(Table 66), differences in the pattern of responses are evident. Again more
EDOs and CESs believe these job requirements to be important than their
Subject Advisor counterparts. The pattern of responses differs. Among CESs
the following job requirements are most critical:
� Attending school functions
� Establishing service standards, and
� Monitoring and assessing the level of services rendered to schools
While these areas are also of importance to EDOs, for them, the most critical
job requirements were:
� Ensuring that the critical issues at schools are addressed in a timely
manner
� Establishing service standards , and
� Being able to influence people