Assessment of Needs and Capacity of District Office Professional Staff

TABLE OF CONTENTS
LIST OF TABLES ………………………………………………………….. 5
1 INTRODUCTION ……………………………………………………………. 9
Background ………………………………………………………………….. 9
Purpose & Objectives ………………………………………………………. 10
Approach …………………………………………………………………….. 11
Organization of the Report ………………………………………………… 11
2 THE CONTEXT OF PROFESSIONAL DEVELOPMENT ……………… 17
3 STAFFING PROFILES …………………………………………………….. 21
4 ROLES & RESPONSIBILITIES OF STAFF IN DISTRICT OFFICES –
AN ANALYSIS ………………………………………………………………
5 A FRAMEWORK OF RESPONSIBILITIES FOR ASSESSING NEEDS 73
Capacity in Core Content Areas ………………………………………….. 75
Capacity in Leadership & Management ………………………………….. 85
Capacity in Planning & Organizational Development …………………… 88
Capacity in Budget & Finance …………………………………………….. 91
Capacity in Self Management & Professional Discipline ………………. 98
Capacity in Policy Management ………………………………………….. 100
Capacity in Programme and Project Management ……………………… 106
Capacity in Strategic Management & Leadership ………………………. 111
Capacity in Client Orientation & Customer Focus ……………………… 115
Capacity in Inter-personal Skills ………………………………………….. 120
Capacity to Communicate …………………………………………………. 123
Capacity in Knowledge Management ……………………………………..
Capacity in Service Delivery Innovation …………………………………..
Capacity in People Management & Empowerment ……………………...
Capacity in Organizational Development & Transformation ……………
Capacity in Literacy and IT …………………………………………………
Capacity in Labour Relations ………………………………………………
6 PRIORITY AREAS FOR TRAINING …………………………………….. 131
7 PROGRAMMING IMPLICATIONS FOR THE INSTITUTE ……………. 147
8 CONCLUSION AND RECOMMENDATIONS …………………………… 153
APPENDIX 1 : NEEDS & CAPACITY ASSESSMENT SURVEY
QUESTIONNAIRE……………………………………………………………
APPENDIX 2 : WORKSHOP MANUAL …………………………………..
APPENDIX 3 : COURSES FOR CONSIDERATION IN CAPACITY
DEVELOPMENT FOR DISTRICT OFFICE PROFESSIONAL STAFF
(EXTENSION OF FIGURE 4) ………………………………………………
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