Assessment of Needs and Capacity of District Office Professional Staff

Table 66: Self Assessment: Client Orientation & Customer Focus
AREA OF FOCUS
• Attend social and public gatherings to represent the
Department
• Ensure that critical issues at schools are addressed in
a timely manner
• Establish and maintain standards of service delivery for
one’s function
• Monitor assess the level and quality of services
rendered to schools
• Ability to influence people
SELF ASSESSED KNOWLEDGE IN AREA AND LEVEL OF
PREPAREDNESS
NR 1&2 3 4 &5 %
130 110 150 305 54%
164 118 150 263 50%
128 98 229 240 42%
142 104 204 245 44%
126 80 162 327 57%
When the data is examined by job class (Table 68), it is again evident that
more CESs and EDOs assessed themselves as having capacity in these areas
than the Subject Advisor and Lecturer counterparts. Again, most are confident
in their ability to influence people. All groups feel least confident about the
establishment and maintenance of service standards.
Table 67: Self Assessment by Staff Categories: Client Orientation & Customer Focus
AREA OF FOCUS
• Attend social and public
gatherings to represent the
Department
• Ensure that critical issues at
schools are addressed in a
timely manner
• Establish and maintain
standards of service delivery for
one’s function
• Monitor assess the level and
quality of services rendered to
schools
• Ability to influence people
No
Staff Category
CES EDO Subject
Advisor
Lecturer
% No % No % No %
9 69% 66 80% 74 43% 8 40%
9 69% 62 74% 56 36% 9 47%
6 46% 48 58% 61 35% 8 40%
7 54% 48 57% 65 39% 6 30%
7 54% 61 74% 88 50% 11 55%
118