Business Chief USA August 2020

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ServiceNow: driving digitalisation with McDermott Kevin Galloway, Director of Enterprise Sales, and Sunny Mahato, Advisory Solution, Consultant at ServiceNow discusses their firm’s partnership with McDermott. ServiceNow is an industry leading SaaS provider, helping to make the world work better for people and has a mission to improve the overall employee experience. ServiceNow has formed a key, strategic relationship with McDermott and helps the organisation with their digital strategy. Kevin Galloway is a Director of Enterprise Sales at ServiceNow. Having been with the company since February 2019, he has operated in the oil and gas industry over the past decade and has observed the rise of digital transformation first-hand. “Before McDermott brought in ServiceNow, they had a very manual process,” he explains. “If there was an issue, it would have to be passed around different employees until it reached the right person. With ServiceNow, we automate that process.” Sunny Mahato is an experienced technology leader with experience in strategic account software sales cycles, advanced enterprise software applications, business process optimisation, solution development and consultancy. He believes that ServiceNow’s solution is of significant value to McDermott as it streamlines the process considerably. “McDermott doesn’t have to worry about maintaining or managing the servers or having people go into the office to look after it. It’s all driven from the cloud.” Prior to joining forces with ServiceNow, McDermott had no way of tracking inventory or streamlining their HR processes. Galloway believes that upon the beginning of the partnership with his organisation, the cost savings have been considerable. “McDermott went from 100% manual intervention and spreadsheets to now running our platform which they now use as ERP,” he says. “They track millions of dollars of assets automatically through our platform and their onboarding process has transformed from a manual process to a workflow which streamlines that process. Sometimes, people don’t realise ServiceNow the cost involved with some of these manual processes and the cost savings are in the millions.” Mahato affirms the importance of displaying a compassionate and understanding approach to customers and employees alike. “Our mission is all about showing compassion to not just employees but also our customers, particularly in the current challenging environment,” says Mahato. “We want our employees and customers to know that we stand with them.” Looking to the future, Galloway has a clear idea of the next stage of the partnership with McDermott. “As we continue to grow our relationship with McDermott, we want to begin to leverage AI into our platform and machine learning to help McDermott further automate their environment,” explains Galloway. “The world is going more mobile, particularly because of COVID-19. Working from home isn’t going to go away so being a cloud-based mobile platform provider has become more important than ever. The ability to connect mobily and through an automated fashion is vital.” Mahato adds that he believes in an agile and lean approach in order to drive success in the market. “We’re hopeful we can continue to help McDermott with project management and introducing greater technology such as AI and ML,” adds Mahato. “It’s crucial to be as proactive as possible instead of reactive.”
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NORTH AMERICA businesschief.com AUG
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FOREWORD W elcome to the August edi
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CLICK THE MENU TO RETURN TO CONTENT
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HR operations and platform technolo
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198 Estruxture Data Centers 176 McD
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268 SMC 286 Bentley Systems 300 Wor
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The future of AI and your business
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“Our mission is to elevate human
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no future in staying the same” ce
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“I think we have a unique workpla
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The transformation of AI & Automati
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27 higher levels of agility and con
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“Automation is just a natural evo
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33 COVID-19: THE CHANGING LANDSCAPE
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“I think overall it is about find
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What is investor management/ invest
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problems for the investment managem
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What makes a leading investor relat
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Accenture Software: Simplifying HR
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Key areas within HR that have benef
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“In a recent survey, two-thirds o
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Digital HR saving facts and figures
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First on the list is senior managem
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How Coronavirus is Impacting Big Te
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to close, the on-demand economy has
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TECHNOLOGY FACTS “For their part,
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TECHNOLOGY 84 out across 60% of all
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TECHNOLOGY 86 McKinsey highlights s
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TECHNOLOGY “THE SKILL SETS NEEDED
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DIGITAL TRANSFORMATION 90 AUGUST 20
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DIGITAL TRANSFORMATION From AI and
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Reimagine the impossible Bring toge
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DIGITAL TRANSFORMATION 96 on manual
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DIGITAL TRANSFORMATION 98 technolog
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DIGITAL TRANSFORMATION THE ERA OF T
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DIGITAL TRANSFORMATION “Finance m
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TOP 10 104 Most valuable digital te
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TOP 10 CEO SAFRA CATZ 1977 YEAR FOU
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TOP 10 CEO CHUCK ROBBINS 1984 YEAR
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08 AT&T US$41.3bn Since 1876, AT&T
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TOP 10 CEO MARK ZUCKERBERG 2004 YEA
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CEO ATYA NADELLA 1975 YEAR FOUNDED
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6 Ways to Reduce Complexity and Unl
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02 Google US$167.7bn In 1995, co-fo
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USE CASES OF TRENDING TECHNOLOGY -
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125 WRITTEN BY LEILA HAWKINS PRODUC
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AltaMed Health Services CLICK TO WA
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supporting its general-purpose busi
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we deployed a brand new build for C
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SAP 5G and Edge Services Tech CLICK
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other innovations. As I said, 5G fo
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1972 Year founded $28bn+ Revenue in
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INNOVATIVE TECHNOLOGY SOLUTIONS FOR
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Next Generation Biomedical Research
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was “a big step forward” in the
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underserved organisations, post-doc
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NIH STRIDES INITIATIVE PARTNERSHIPS
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SMC CORPORATION OF AMERICA Michael
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Engineering Led. Customer Focused,
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How does the SIF-400, the training
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EXECUTIVE PROFILE: Jeff Richardson
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World Vision: digitalising operatio
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Covell, “here in the United State
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309 “Now that we’re on a common
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Inclusive access - Frictionless fut
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Disrupt the Financial Services Indu
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Reflecting on the capabilities clou
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own VCP processes to ensure that as
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Quickly and Easily Lock Your Visa w
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“Whenever we release an innovatio
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all our employees as they are the o
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341 years. “I believe there will
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1977 Year founded $1.5bn Revenue in
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HR Benefits: Technology and Experie
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EXECUTIVE PROFILE: Stacey Rous Stac
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Brooklin Consulting: accelerating p
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“My best advice for girls and wom
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When it comes to adopting innovativ
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our insurance partners like Morneau
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“The recent hiring of a new direc
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Business Chief USA August 2020

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