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Business Chief USA August 2020

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“WE’RE CURRENTLY<br />

INVESTIGATING SOLUTIONS<br />

WITH FINTECHS AND<br />

IN-HOUSE INNOVATION TEAMS<br />

THAT WILL HELP US INCREASE<br />

MEMBER ENGAGEMENT WITH<br />

OUR DIGITAL PLATFORMS,<br />

REDUCE FRAUD AND CREATE<br />

EFFICIENCIES THROUGH<br />

AUTOMATION USING<br />

TECHNOLOGIES LIKE RPA”<br />

—<br />

Benjamin Maxim,<br />

Assistant Vice President of Digital<br />

Strategy and Innovation, MSUFCU<br />

and in-house innovation teams that<br />

will help us increase member engagement<br />

with our digital platforms, reduce<br />

fraud and create efficiencies through<br />

automation using technologies like<br />

RPA,” says Maxim. “We understand<br />

the importance of improving our<br />

processes and the way we work; it’s<br />

not just a case of bringing in another<br />

person; there are ways we can leverage<br />

technology to be both more<br />

efficient and more effective. We are<br />

also modernising our employee idea<br />

submission process to encourage<br />

collaboration and engagement from<br />

337<br />

MSUFCU’s Member2Member:<br />

Send Money Effortlessly<br />

to Your Friends and Family<br />

CLICK TO WATCH | 1:00<br />

businesschief.com

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