Business Chief USA August 2020

problems for the investment management
industry, because you are faced
with the challenges of not being able
to give guidance on any aspect of it,
but life must go on. You have to make
some assumptions and carry on, and
I’m sure the public will understand if
you’ve got some elements wrong. But
I think we’ve got to deal with fighting
the virus at the moment and I have no
doubt that things will get better however
this is the current landscape for
the investor management industry.”
EMERGING TRENDS AND INNOVATIONS
AS A RESULT OF COVID-19
Krishnan believes that “every cloud
has a silver lining”. First and foremost,
Krishnan highlights that the drive to
digital has been extremely fast. “I
think a lot of the industries due to
COVID-19 have become digitally savvy
and responsible. A record number
of people have begun to use digital
apps - at Capgemini we conduct a lot
of research reports relating to retail,
banking and fintech - interestingly 80%
of people surveyed do not want to go
into a bank, and will not choose a bank
if they are not able to use a digital way
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