Business Chief USA August 2020

from home, a host of issues can arise,
from inadequate video conferencing
capabilities due to connectivity at
the employee’s homes or additional
challenges in maintaining security
of confidential information outside the
office. But we’ve been able to effectively
direct the company on how best to
work remotely using our virtual private
network which is robust and secure.
We also have multi factor authentication
to ensure secure logins so that
those working from home can connect
to the WSIB systems and our
corporate collaboration tools such as
Microsoft Office 365, Microsoft Teams
and OneDrive, as well as encrypting all
hard drives so that we could protect
and manage data remotely.”
In addition to these changes, Liscio
explains that provisions have also
been made for specific job functions
such as call centers. “You can imagine
that within a large company like WSIB
there is a large call center and our
service reps need to be able to answer
the phone. So even though they’re at
home, they still need to be in that call
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