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Presentation Outline ICHP Annual Meeting September 13-15

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Teach Back Process<br />

• Step 1 Explain information<br />

• Step 2 Patient repeats back in own words<br />

• Step 3 Identify and correct misunderstandings or<br />

incorrect procedures<br />

• Step p 4 Ask ppatient<br />

to demonstrate their<br />

understanding or procedural ability again to<br />

insure misunderstanding is corrected<br />

• Step 5 Repeat Steps 4 and 5 until clinician is<br />

convinced the pt comprehends the concept or<br />

ability<br />

Source: Schillinger D, Grumbach K, et al. Closing the Loop: Physician Communication With Diabetic<br />

Patients Who Have Low Health Literacy. Arch Intern Med. 2003;163(1):83-90.<br />

Thank You<br />

Carrie Vogler, Pharm.D., BCPS<br />

SIUE School of Pharmacy, y Edwardsville, IL<br />

Email: cvogler@siue.edu<br />

Kristine Gleason, RPh, MPH<br />

Northwestern Memorial Hospital, Chicago, IL<br />

Email: kmgleaso@nmh.org<br />

Medication Reconciliation/<br />

Patient Counseling Activity<br />

8/29/2012<br />

5

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