Agenda Cover Memorandum for 02/ - City of West Palm Beach

� What the coach has learned about the member;
� All the clinical training and experience the coach has on this topic; and
City of West Palm Beach
January 18, 2011
� Which behavior change models are most likely to get the member to change.
The coach then goes over the plan to help the member to realize where they are, where they
want to be, and how they can get there. The coach provides a personal action plan, tools and
resources to help the member meet their goals and follows up with the member over time to
see if the plan has achieved the desired results.
This level of high-quality coaching is what produces the
revolutionary outcomes for HealthMedia® programs in the
areas of wellness, behavioral health, disease management,
and medication adherence. They use validated methods to
measure outcomes including claims based studies,
randomized control trials, time 1 / time 2 comparisons, and
self-report outcomes. HealthMedia’s outcomes speak
volumes:
� 90% of members reported improvement in ability to prevent back pain
� 88% of members reported improvements in doctor-patient communications and
86% said their health improved
� 70% of members reported improvements in medication adherence
� 60% of members reported reduced stress
� 39% reported a decrease in average Center for Epidemiologic Studies Depression
Scale (CES-D) scores from 5.29 to 3.24
� 50% of members reported that they lost weight
� 60% of members reported improved nutrition habits
� 40% of members reported decrease in difficulty falling asleep ratings
� $1,000 demonstrated projected productivity savings for members with chronic
conditions (per member, per year)
Proprietary & Confidential 6