Consumer Stuff for kids (PDF, 6.2 MB) - Consumer Affairs Victoria

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Included in this activity plan is an optional task entitled Consumer Power - Advice Line designed for students to demonstrate their understanding of consumer rights and responsibilities. This may be useful for assessment and reporting purposes. The answers to Consumer Power - Advice Line are: 1. The jeans are not faulty. Lee has no right to take the goods back. It was Lee’s responsibility to see that the jacket and jeans matched. Some stores have a policy of allowing refunds and exchanges with ‘no questions asked’. She will need her receipt. 2. After seeking medical advice, your mother could: • • inform the shopkeeper where the product was purchased and find out who manufactured the product and how the product had been stored while in the shop. contact Food Standards Australia, local authorities and/or the manufacturer. 3. Anna should go back to the store where the bike was purchased. She has a right to have the bike fixed because the gears started malfunctioning after she had the bike for only a few days. 4. Shane didn’t read the label. Bad luck for him. He must take responsibility for his shrunken jumper. He has no right to redress. CONSUMER AFFAIRS VICTORIA NEED CONSUMER HELP? 1300 55 81 81 www.consumer.vic.gov.au 11
Consumer Match-up Cards Q Do consumers A CONSUMER MATCH UP CARD have rights? CONSUMER MATCH UP CARD Q A CONSUMER MATCH UP CARD What should consumers do before they buy? Q How can you make a A CONSUMER MATCH UP CARD consumer complaint? Q Who can help you deal A CONSUMER MATCH UP CARD with problems relating to goods and services? Q A CONSUMER MATCH UP CARD Are dangerous toys ever banned? Q A CONSUMER MATCH UP CARD When I buy something, why should I keep the receipt? Q I buy some jeans, get A CONSUMER MATCH UP CARD home and then decide I don’t like them. Can I get an exchange or refund? CONSUMER MATCH UP CARD CONSUMER MATCH UP CARD CONSUMER MATCH UP CARD CONSUMER MATCH UP CARD CONSUMER MATCH UP CARD CONSUMER MATCH UP CARD Yes, consumers have rights. These include the right to be heard, the right to choice and the right to information. Before they buy, consumers should be clear about what they want (for example the size, style and colour), how much they can afford, consumers should check for faults and compare prices. Consumer complaints can be made by phone, in person, by letter or by email. Consumer Affairs Victoria (CAV) can help you deal with problems relating to goods and services. The CAV website is www.consumer. vic.gov.au or phone 1300 558181 Yes, each year many toys are banned because they are unsafe. For a list of all banned products in Victoria, visit the Consumer Affairs Victoria website: www.consumer.vic.gov.au A receipt is your proof of purchase. It is an important record of where and when you bought something and how much it cost. You need the receipt if something goes wrong and you want a refund. No because the jeans are not faulty. You have no right to take them back so choose carefully. Some stores will allow a refund or exchange “no questions asked” but under law you only have a right to redress if there is something wrong with the item. 12 CONSUMER AFFAIRS VICTORIA NEED CONSUMER HELP? 1300 55 81 81 www.consumer.vic.gov.au
Page 1 and 2: A teaching & learning resource •
Page 3 and 4: A teaching & learning resource •
Page 5 and 6: Introduction to Consumer Stuff for
Page 7 and 8: Victorian Essential Learning Standa
Page 9 and 10: National Consumer and Financial Lit
Page 11 and 12: VELS Humanities - Economics The key
Page 13 and 14: Conclusion Play “The Goods ‘n S
Page 15 and 16: Group Person (list 3 NEEDS and 3 WA
Page 17 and 18: Take Home Activity I am a Consumer
Page 19: Introduction Create a KWL chart on
Page 23 and 24: CAMP CHAOS! Anna couldn’t believe
Page 25 and 26: Consumer Power - Advice Line 1. Lee
Page 27 and 28: Fish Shop 1. Read the following let
Page 29 and 30: Role-play Scenarios A salesperson i
Page 31 and 32: Scams Task Distribute the Scams act
Page 33 and 34: Take Home Activity An Informed Cons
Page 35 and 36: Unit VELS Humanities - Economics Th
Page 37 and 38: Which Industry? Computer or IT Indu
Page 39 and 40: Fishbone Chart Model a fishbone cha
Page 41 and 42: Take Home Activity Let's Work YOUR
Page 43 and 44: Bartering worked fine for a while..
Page 45 and 46: Design your own money. You are work
Page 47 and 48: ACTIVITY 2 - Different Ways to Buy
Page 49 and 50: The "How to Pay" Role-play NAME . .
Page 51 and 52: 46 45 28 27 10 9 Snakes and Ladders
Page 53 and 54: ACTIVITY 4 - Budgeting Learning Obj
Page 55 and 56: $ in Budget Activity Sheet $ out NA
Page 57 and 58: OPPORTUNITY COST Shoppers make lots
Page 59 and 60: 1. What job did you select as No. 1
Page 61 and 62: Ask the students: • “Why are th
Page 63 and 64: CUT Information Cards for Buyers an
Page 65 and 66: Skeleton Island - Water, Fishing Ro
Page 67 and 68: Resources Activity Sheet There are
Page 69 and 70: Pre-task Discussion Sam's Soccer Ba
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Sam’s Soccer Ball Factory Look at
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Type of Brand Name Neologisms Forei
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• "Australians use around 6.4 bil
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Help on the Web www.sustainability.
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Take Home Activity Consuming Planet
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VELS Managing Personal Learning The
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Wacky went out to visit the On his
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Task - Using the DVD clip The Scree
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Your Network of Support YOU CONSUME
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Learning Objectives • Students ca
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Task - Individual or group goals S
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Task - Six Thinking Hats The class
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Learning Objectives • Students de
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Task - The tower Students work in s
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Task - Hands Each student places th
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Unit VELS Humanities - Economics Th
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Finding Out Ongoing Assessment and
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Going Further Ongoing Assessment an
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Take Home Activity How Can We Make
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Unit VELS Humanities - Economics Gu
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Sorting out • Locate special lang
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• In pairs role-play strategies u
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Take Home Activity Is Advertising C
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CONSUMER AFFAIRS VICTORIA NEED CONS
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consumer.vic.gov.au/consumerstuff 1
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Consumer Stuff for kids (PDF, 6.2 MB) - Consumer Affairs Victoria

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