Consumer Stuff for kids (PDF, 6.2 MB) - Consumer Affairs Victoria

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ACTIVITY 3 – Complaining in Person Learning Objectives • Students develop their consumer skills, using role-play, to deal with common consumer problems. Lesson Duration » 40 minutes Teacher Notes This exercise uses role-plays to simulate consumer scenarios to prepare students to be independent, assertive consumers. Students apply their prior knowledge of consumer rights to respond appropriately. What happens when you contact Consumer Affairs Victoria (CAV) with a consumer problem? 1. A CAV Customer Service member will give you advice on how to best resolve the problem. 2. If you and trader are still unable to resolve the problem, the CAV Customer Service member will then contact the trader and work with them to try to reach an agreement for you. 3. If agreement still cannot be met, the dispute between the trader and the consumer will be resolved at the Victorian Civil and Administrative Tribunal (VCAT) - see www.vcat.vic.gov.au. Introduction Students will role-play being consumers and traders. Remind students that if a consumer cannot resolve a problem with a trader they can contact Consumer Affairs Victoria (CAV). Thousands of consumers do this each year because they are unable to resolve the problem with the trader themselves. Role-plays Distribute a Role-play Scenario to each small group. Students have 10 minutes to prepare their role-play. Conclusions Preparation » copy and distribute a Role-play Scenario to each group. Discuss issues which arise. Students share what they have discovered about resolving consumer complaints. Ask the students to draw up a list of the most effective ways of dealing with a product they wish to return. • acting quickly • remaining polite • discussing the problem in person • producing receipts • stating the problem clearly and calmly • giving your name and the date of purchase • knowing your consumer rights Alternatively, observe role-plays and assess the student’s ability to resolve the issue. CONSUMER AFFAIRS VICTORIA NEED CONSUMER HELP? 1300 55 81 81 www.consumer.vic.gov.au 19
Role-play Scenarios A salesperson in a shop convinced you to buy some software for your computer. When you get home you decide you no longer want it. You return to the shop and explain this to the salesperson. What happens? Your bike tyre is flat. You take your bike to the shop and you are sold a new tyre which is too big. You go back to the store. What happens? Your younger sister receives a fishing rod for her birthday. When she unwraps the rod, the fishing reel is cracked and will not wind the fishing line. You have the receipt and take the rod back to the store. What happens? You purchase a new watch for a relative. When you get home, you notice the watch-band is broken. When you return to the store it displays a “no refund” sign at the counter. What happens? Your parents buy a new LCD television. Four weeks after purchasing the TV is stops working. Dad says “We’ll get a refund” and goes to the store. What happens? You buy a pack containing six ice-creams. When you open the pack it only contains four ice-creams. You return to the shop where it was purchased with the receipt. What happens? (Cut out and distribute) Facts: The consumer has no right to a refund. Facts: The consumer has a right to receive the correct tyre. If the correct tyre is unavailable then the consumer has a right to a refund. Facts: Because the product is faulty at the time of purchase the consumer is entitled to a refund or a replacement. Facts: “No refund” signs are illegal. Because the watch is faulty at the time of purchase the consumer is entitled to a refund or a replacement. Facts: The TV was not faulty when it was purchased so the shop will refer to the manufacturer’s warranty which states that the TV will be repaired. Facts: The consumer has a right to another two ice-creams or a refund or another pack of ice-creams. 20 CONSUMER AFFAIRS VICTORIA NEED CONSUMER HELP? 1300 55 81 81 www.consumer.vic.gov.au
Page 1 and 2: A teaching & learning resource •
Page 3 and 4: A teaching & learning resource •
Page 5 and 6: Introduction to Consumer Stuff for
Page 7 and 8: Victorian Essential Learning Standa
Page 9 and 10: National Consumer and Financial Lit
Page 11 and 12: VELS Humanities - Economics The key
Page 13 and 14: Conclusion Play “The Goods ‘n S
Page 15 and 16: Group Person (list 3 NEEDS and 3 WA
Page 17 and 18: Take Home Activity I am a Consumer
Page 19 and 20: Introduction Create a KWL chart on
Page 21 and 22: Consumer Match-up Cards Q Do consum
Page 23 and 24: CAMP CHAOS! Anna couldn’t believe
Page 25 and 26: Consumer Power - Advice Line 1. Lee
Page 27: Fish Shop 1. Read the following let
Page 31 and 32: Scams Task Distribute the Scams act
Page 33 and 34: Take Home Activity An Informed Cons
Page 35 and 36: Unit VELS Humanities - Economics Th
Page 37 and 38: Which Industry? Computer or IT Indu
Page 39 and 40: Fishbone Chart Model a fishbone cha
Page 41 and 42: Take Home Activity Let's Work YOUR
Page 43 and 44: Bartering worked fine for a while..
Page 45 and 46: Design your own money. You are work
Page 47 and 48: ACTIVITY 2 - Different Ways to Buy
Page 49 and 50: The "How to Pay" Role-play NAME . .
Page 51 and 52: 46 45 28 27 10 9 Snakes and Ladders
Page 53 and 54: ACTIVITY 4 - Budgeting Learning Obj
Page 55 and 56: $ in Budget Activity Sheet $ out NA
Page 57 and 58: OPPORTUNITY COST Shoppers make lots
Page 59 and 60: 1. What job did you select as No. 1
Page 61 and 62: Ask the students: • “Why are th
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Page 65 and 66: Skeleton Island - Water, Fishing Ro
Page 67 and 68: Resources Activity Sheet There are
Page 69 and 70: Pre-task Discussion Sam's Soccer Ba
Page 71: Sam’s Soccer Ball Factory Look at
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Help on the Web www.sustainability.
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Take Home Activity Consuming Planet
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VELS Managing Personal Learning The
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Wacky went out to visit the On his
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Task - Using the DVD clip The Scree
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Your Network of Support YOU CONSUME
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Learning Objectives • Students ca
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Task - Individual or group goals S
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Task - Six Thinking Hats The class
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Learning Objectives • Students de
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Task - The tower Students work in s
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Task - Hands Each student places th
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Unit VELS Humanities - Economics Th
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Finding Out Ongoing Assessment and
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Going Further Ongoing Assessment an
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Take Home Activity How Can We Make
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Unit VELS Humanities - Economics Gu
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Sorting out • Locate special lang
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• In pairs role-play strategies u
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Take Home Activity Is Advertising C
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CONSUMER AFFAIRS VICTORIA NEED CONS
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Consumer Stuff for kids (PDF, 6.2 MB) - Consumer Affairs Victoria

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