Consumer Stuff for kids (PDF, 6.2 MB) - Consumer Affairs Victoria

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ACTIVITY 2 – Make a Complaint Learning Objectives • Students will develop skills on how to make a complaint by letter, in person and by phone. Key Terms • customer complaint • trader Teacher Notes Consumer Affairs Victoria (CAV) can help consumers deal with seeking redress from traders. Contact CAV at www.consumer.vic.gov.au or call 1300 55 81 81. Introduction Ask students: “What can a consumer do if there is a problem with goods or services?” Consumers have a right to a refund, replacement or repair if the goods were: • faulty • not suitable for the purpose intended • inaccurately represented or different from the samples shown. Explain the positive role of consumer feedback to traders. Consumer feedback provides traders with an opportunity to improve their service and ultimately attract more customers. If a complaint is legitimate, students should have no hesitation in going back to providers of the goods or services to request that the problem be fixed. “Where would you go if you couldn't resolve a problem with a trader?” Consumer Affairs Victoria can help resolve problems between you and a trader. Task - Ling's Fish Shop Distribute activity sheet titled Ling’s Fish Shop. Alternatively, students can write a letter to a trader with whom they are currently unable to resolve a consumer problem. Students can demonstrate their skills in writing a letter of complaint by completing the activity sheet titled Ling’s Fish Shop and rewriting the letter. Students can peer assess the letters using a checklist. Does the letter include: • redress • Consumer Affairs Victoria Lesson Duration » 50 minutes Preparation » copy Ling’s Fish Shop activity sheet » copy Customer Complaint Cards • Why the consumer is writing • What happened • When they bought the product • How much they paid • What the consumer wants to happen • What the consumer knows about their consumer rights and responsibilities CONSUMER AFFAIRS VICTORIA NEED CONSUMER HELP? 1300 55 81 81 www.consumer.vic.gov.au 17
Fish Shop 1. Read the following letter of complaint. Dear Rip-off Merchant, I am very about the They are goldfish!!!!!! Why would I pay $50 for a goldfish!!!!! You must think I am a COMPLETE IDIOT. Wait until I get you to court, then you will stop laughing and you will lose so much money that your lousy pet shop will go bust. If I don't get my money back TOMORROW I will demonstrate outside your store with my friends from the fish lover's society. You won't get many customers then, will you??? Pete Salmon 21 Fish Pond Lane PIRAHNA Vic. 2. What is wrong with the letter? ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ 3. Re-write a better version of the letter. Key Facts to help: • • The owner of the pet shop is Mrs Emma Ling. You ordered a rare Patagonian rainbow fish which usually cost $50. You were sold a common goldfish which usually sells for $2. You were still charged $50 for the goldfish. You bought the fish last Saturday. You know it is your consumer right to ask for a refund, exchange or credit note. Include the following information in your letter: why you are writing. what happened. * when you bought the product. * how much you paid. * what you want to happen. * what you know about your rights and responsibilities. * * * if this is not resolved, you will contact Consumer Affairs Victoria. NAME . . . . . . . . . . . . . . . 18 CONSUMER AFFAIRS VICTORIA NEED CONSUMER HELP? 1300 55 81 81 www.consumer.vic.gov.au
Page 1 and 2: A teaching & learning resource •
Page 3 and 4: A teaching & learning resource •
Page 5 and 6: Introduction to Consumer Stuff for
Page 7 and 8: Victorian Essential Learning Standa
Page 9 and 10: National Consumer and Financial Lit
Page 11 and 12: VELS Humanities - Economics The key
Page 13 and 14: Conclusion Play “The Goods ‘n S
Page 15 and 16: Group Person (list 3 NEEDS and 3 WA
Page 17 and 18: Take Home Activity I am a Consumer
Page 19 and 20: Introduction Create a KWL chart on
Page 21 and 22: Consumer Match-up Cards Q Do consum
Page 23 and 24: CAMP CHAOS! Anna couldn’t believe
Page 25: Consumer Power - Advice Line 1. Lee
Page 29 and 30: Role-play Scenarios A salesperson i
Page 31 and 32: Scams Task Distribute the Scams act
Page 33 and 34: Take Home Activity An Informed Cons
Page 35 and 36: Unit VELS Humanities - Economics Th
Page 37 and 38: Which Industry? Computer or IT Indu
Page 39 and 40: Fishbone Chart Model a fishbone cha
Page 41 and 42: Take Home Activity Let's Work YOUR
Page 43 and 44: Bartering worked fine for a while..
Page 45 and 46: Design your own money. You are work
Page 47 and 48: ACTIVITY 2 - Different Ways to Buy
Page 49 and 50: The "How to Pay" Role-play NAME . .
Page 51 and 52: 46 45 28 27 10 9 Snakes and Ladders
Page 53 and 54: ACTIVITY 4 - Budgeting Learning Obj
Page 55 and 56: $ in Budget Activity Sheet $ out NA
Page 57 and 58: OPPORTUNITY COST Shoppers make lots
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Page 61 and 62: Ask the students: • “Why are th
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Page 65 and 66: Skeleton Island - Water, Fishing Ro
Page 67 and 68: Resources Activity Sheet There are
Page 69 and 70: Pre-task Discussion Sam's Soccer Ba
Page 71: Sam’s Soccer Ball Factory Look at
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• "Australians use around 6.4 bil
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Help on the Web www.sustainability.
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Take Home Activity Consuming Planet
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VELS Managing Personal Learning The
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Wacky went out to visit the On his
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Task - Using the DVD clip The Scree
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Your Network of Support YOU CONSUME
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Learning Objectives • Students ca
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Task - Individual or group goals S
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Task - Six Thinking Hats The class
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Learning Objectives • Students de
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Task - The tower Students work in s
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Task - Hands Each student places th
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Unit VELS Humanities - Economics Th
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Finding Out Ongoing Assessment and
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Going Further Ongoing Assessment an
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Take Home Activity How Can We Make
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Unit VELS Humanities - Economics Gu
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Sorting out • Locate special lang
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• In pairs role-play strategies u
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Take Home Activity Is Advertising C
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CONSUMER AFFAIRS VICTORIA NEED CONS
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Consumer Stuff for kids (PDF, 6.2 MB) - Consumer Affairs Victoria

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