Consumer Stuff for kids (PDF, 6.2 MB) - Consumer Affairs Victoria

Role-play Scenarios
A salesperson in a shop convinced you to buy some
software for your computer. When you get home you
decide you no longer want it. You return to the shop
and explain this to the salesperson. What happens?
Your bike tyre is flat. You take your bike to the
shop and you are sold a new tyre which is too
big. You go back to the store. What happens?
Your younger sister receives a fishing rod for
her birthday. When she unwraps the rod, the
fishing reel is cracked and will not wind the
fishing line. You have the receipt and take the
rod back to the store. What happens?
You purchase a new watch for a relative.
When you get home, you notice the watch-band
is broken. When you return to the store it
displays a “no refund” sign at the counter.
What happens?
Your parents buy a new LCD television.
Four weeks after purchasing the TV is stops
working. Dad says “We’ll get a refund” and goes
to the store. What happens?
You buy a pack containing six ice-creams.
When you open the pack it only contains four
ice-creams. You return to the shop where it was
purchased with the receipt. What happens?
(Cut out and distribute)
Facts:
The consumer has no right
to a refund.
Facts:
The consumer has a right to receive
the correct tyre. If the correct tyre
is unavailable then the consumer
has a right to a refund.
Facts:
Because the product is faulty
at the time of purchase the
consumer is entitled to a refund
or a replacement.
Facts:
“No refund” signs are illegal.
Because the watch is faulty at the time
of purchase the consumer is entitled
to a refund or a replacement.
Facts:
The TV was not faulty when it was
purchased so the shop will refer to the
manufacturer’s warranty which states
that the TV will be repaired.
Facts:
The consumer has a right to another
two ice-creams or a refund or another
pack of ice-creams.
20 CONSUMER AFFAIRS VICTORIA NEED CONSUMER HELP? 1300 55 81 81 www.consumer.vic.gov.au