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The Role of Local Food in Maldives Tourism - Scholarly Commons ...

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anonymity granted by an e-mail questionnaire is considered very important for a<br />

country with a small population like the <strong>Maldives</strong>, where most people are known by<br />

each other, especially when they work <strong>in</strong> the same <strong>in</strong>dustry or same k<strong>in</strong>d <strong>of</strong> bus<strong>in</strong>ess.<br />

Response rate is a decisive factor <strong>in</strong> judg<strong>in</strong>g the quality <strong>of</strong> a survey’s outcomes (Stoop,<br />

2005). In e-mail surveys, response rate is <strong>in</strong>fluenced by survey length, pre-notification,<br />

survey follow-ups and issue salience (Sheehan, 2001). Sheehan noted that research has<br />

shown conflict<strong>in</strong>g results with regard to the <strong>in</strong>fluence <strong>of</strong> survey length on response rate.<br />

Sheehan also caution that s<strong>in</strong>ce pre-notification messages <strong>in</strong> e-mail surveys may be<br />

regarded as ‘unsolicited’ mail, only short messages that provide the option to participate<br />

<strong>in</strong> the survey may be acceptable to respondents. <strong>The</strong> e-mails sent to participants <strong>of</strong> both<br />

the surveys conta<strong>in</strong>ed Participant Information Sheets (Appendix 3) expla<strong>in</strong><strong>in</strong>g the<br />

purpose and benefits <strong>of</strong> the study and assur<strong>in</strong>g participants that no identify<strong>in</strong>g<br />

<strong>in</strong>formation would be <strong>in</strong>cluded <strong>in</strong> the study. This e-mail also conta<strong>in</strong>ed the option to<br />

participate <strong>in</strong> the survey.<br />

Two weeks from the date <strong>of</strong> send<strong>in</strong>g the surveys, a follow-up e-mail was sent to<br />

potential participants <strong>of</strong> both surveys. Gett<strong>in</strong>g responses to the operators’ survey proved<br />

difficult. Saunders et al. (2000) suggest that any non-responses require additional<br />

respondents to be sought <strong>in</strong> order to achieve the necessary sample size. Initially the<br />

operators’ survey was e-mailed to managers <strong>of</strong> the resorts. Due to the limited <strong>in</strong>itial<br />

response, the survey had to be e-mailed aga<strong>in</strong>, with department managers be<strong>in</strong>g<br />

<strong>in</strong>cluded <strong>in</strong> the list <strong>of</strong> respondents the second time.<br />

By the end <strong>of</strong> the three week duration that the survey was run, a total <strong>of</strong> 12 completed<br />

surveys were received from operators which gave a 14% response rate. From the<br />

experts’ op<strong>in</strong>ion survey, six completed surveys were received provid<strong>in</strong>g a response rate<br />

<strong>of</strong> 60%.<br />

<strong>The</strong> data entry and analysis used ‘Statistical Package for Social Sciences’ (SPSS<br />

Version 16). In accordance with the ethical guidel<strong>in</strong>es issued by Auckland University <strong>of</strong><br />

Technology Ethics Committee (AUTEC), privacy and confidentiality were respected<br />

throughout the research process (see appendix 4 for Ethics Approval form).<br />

58

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