Request for Proposal for e Ticketing Project - Archaeological Survey ...

RFP for e-Ticketing Solution Volume-I
3. Overview of Current State of Ticketing at the Monuments
The section below detail the current state assessment of the processes being followed:
ASI currently has multiple means of issuing tickets for monuments, most of which are Point
of Sale based systems. Ticket issuance currently has the following typical characteristics:
Tickets are typically printed centrally at India Security Press, Nasik, and issued to
each circle based on indents received at the Headquarters.
At each monument, the ticket issuing counters are usually separate from the ticket
checking locations.
Many monuments have multiple ticketing counters and multiple ticket checking
entrances. A visitor could purchase a ticket from one counter and decide to enter
from any of the ticket checking entrances, and vice versa.
Tickets could be issued by multiple ticket issuers for the same monument, each of
which could be a valid ticket format.
Group bookings are possible, whereby a visitor could be issued multiple tickets for
the same monument, each ticket being used for a separate visitor. A purchaser of
ticket may therefore not necessarily be the end user of the ticket.
Some tickets are available which provide a visitor access to multiple monuments on
the same ticket.
Usually, the ticket checking staff either collect the ticket altogether, or tear and
retain a counterfoil with the stub being returned to the visitor.
No mechanism exists to identify a ticket with a ticket holder either at the issuing
point or at the checking point.
The ticket issuers as well as the ticket checkers are typically Multi Task Support
(MTS) staff members of ASI who are expected to perform this function in addition to
their other routine functions. In many cases, this is not their primary job.
There are no fool-proof mechanisms to ensure that only ticket holders enter a
monument site. Likewise, there is no tracking mechanism to see whether every
issued ticket is used at a monument site.
The reconciliation of payments for tickets to issuance of tickets is currently manual.
In many instances, registers are maintained to tally the amounts. Payments are not
recorded in a system, and all deposits are made manually at the end of the day, at
the local branch of the bank.
In some cases, receipts are split between ASI and the local civic body with separate
suissios to eah paties aks.
3.1 Key problems being faced by different stakeholders
It may not be out of place to mention here that the stakeholders who affect ticketing system
in one way or the other face a lot of problems while delivering /receiving services. The key
Archeological Survey of India, Ministry of Culture Page 13 of 107