Request for Proposal for e Ticketing Project - Archaeological Survey ...

RFP for e-Ticketing Project Volume-III
13.1.6 The headings and use of bold type in this SLA are for convenience only and shall not
affect the interpretation of any provision of this SLA.
13.1.7 Structure
This SLA shall operate as a legally binding services agreement specifying terms which
apply to the Parties and to the precision of the Services by the Implementation Agency
to ASI under this SLA and the MSA.
13.2 Article II – Initialization Phase
13.2.1 Objectives And Scope Of Contract
Project Vision
ASI proposes e-Ticketing initiative to harness the power of ICT Platform for its vision
”To esure trasparet, eas, efficiet ticketig sste usig ICT to facilitate world
class Visitor eperiece”
The Implementation Agency hereby agrees to provide Services to ASI, conforming to the
specified Service Levels, which will ensure the following objectives are met.
The key objectives of e-Ticketing initiative are:
a. Provide procurement of tickets through the web through a centralized e ticketing
solution with online payment facility
b. Poide poueet of tikets at the Poit of “ale at ouets though a
centralized e ticketing solution
c. To increase the efficiency and improve monitoring and administration of ticketing
d. To increase transparency and accountability to the ticketing system
e. To improve visitor experience through issuance and validation of tickets
electronically
To meet the aforesaid objectives the Implementation Agency will provide the Service
Levels in accordance with the performance metrics for Project Implementation and
Operational Level as applicable which are more particularly described in Appendix A of
this SLA. on the date on which it is executed by ASI and the Implementation Agency
heeiafte the Effetie Date ad shall, uless teiated ealie i aodae ith
its terms or unless otherwise agreed by the Parties, expire on the date on which this SLA
expires or terminates for any reason, which shall be 5 years from the Effective Date of
this SLA. The SLA shall be coterminous with the MSA.
Archaeological Survey of India, Ministry of Culture Page 79 of 91