Request for Proposal for e Ticketing Project - Archaeological Survey ...

RFP for e-Ticketing Project Volume-I
12. Documentation Requirements
End-User Documents
Documentation will be supplied and maintained by the Implementation Agency during the
project. The ownership of all documents, supplied by the Implementation Agency, will be
with ASI. The electronic copies shall be submitted along with all the paper documents and
manuals, required for operating and configuring the system. The documents provided must
include at least:
User Manual (both online and paper copies) providing detailed instructions on how
to use the software. In addition, it describes how to access, submit inputs to, and
interpret outputs from the application
System installation guide including the configuration of the supplied infrastructure.
User will have the rights to duplicate the hardcopy and soft copy for the
documents created by the Implementation Agency without any financial and legal
implications
e-Ticketing Application Training Manual
Technical Documents:
The Implementation Agency must ensure that the e-Ticketing system components being
developed are thoroughly documented with comprehensive manuals and adhere to
standard methodologies in software development as per ISO and/or CMM models. The
documents including but not limited to are:
Product installation and configuration steps;
Application access procedures;
User screen layout and content;
Transaction entry procedures;
Batch job setup, processing, and recovery/restart procedures;
Error codes with full descriptions and recovery steps;
Standard report layout and content;
Internal processing controls;
Application security;
Operating specifications and system flowcharts;
Database entity relationships, table formats, and data element
descriptions; and Program module descriptions
Quality Assurance Plan Documenting the planned and systematic pattern
of all actions necessary to assure confidence that the software developed
will conform to the ASI functional and technical requirements.
Archeological Survey of India, Ministry of Culture Page 67 of 107