Request for Proposal for e Ticketing Project - Archaeological Survey ...

RFP for e-Ticketing Solution Volume-I
different roles such as Admin interface, mobile user interface, POS interface and ticket verifier agent
interface.
User Administration
The application administrator should be able to add new users, groups, etc. into the system.
Assignment of roles to these users and group shall be done in this module. Various roles
that shall be configured and supported in the application are Super Administrator,
Administrator, ASI Manager, Ticket issuer, Ticket verifier, online user and mobile user.
Adding new roles should not impact the current roles and their behavior. However the user
management and role-rights assignment should be exposed only to super administrator
profile user.
Authentication and Authorization
Security is the critical component of the solution architecture which shall be implemented
through Single User ID along with role based access control for e-ticketing system modules.
Security layer components should adhere to the standards for the security management as
prescribed in this volume of the RFP.The Application users shall be authenticated using the
security module that is designed to support Lightweight Directory Access Protocol (LDAP) or
Database for identity storage and authentication. The system shall support Role Based
Access Control (RBAC) at Web Application level and user interface level.
Presentation Layer
The communication between e-ticketing framework and the actors that communicate with
e-ticketing system is performed via Web Services. The presentation layer components
extract the data from the services and presents to the user in a personalized format. When a
user places any service request, these service interfaces invoke the respective applications
and data returned by the application and presented to the user in a readable format.
Integration Gateway
The IA shall use A“Is eistig gatea seies to the etet possile to itegate seies
such as Email to send out alerts and notifications to the visitors utilizing online ticket
booking services. The online users will receive an e-mail notification with the booking
number after successful booking. Therefore the administrator user should be able to notify
users if there is any unplanned activity which forces the monument to be closed for any
particular day.
IA will have to develop the required interfaces for user and business layer to get integrated
to SMS and Payment. Payment gateway integration should be simple and flexible. Changing
the payment gateway vendos shouldt ipat the appliatio. The paet gatea
interface shall be accessed through a secure communication HTTPS protocol. IA shall
procure, install and implement the SSL Web Server certificates for online security.
Archeological Survey of India, Ministry of Culture Page 30 of 107