Request for Proposal for e Ticketing Project - Archaeological Survey ...

RFP for e-Ticketing Project Volume-III
1. Introduction
ASI proposes an e-Ticketing initiative to harness the power of ICT Platform for its vision
”To esure trasparet, eas, efficiet ticketig sste usig ICT to facilitate world class
Visitor eperiece”
In order to streamline its processes and increase efficiency and effectiveness of services, ASI
has undertaken a comprehensive exercise to implement ICT based e-Ticketing system across
all the protected/Ticketed monuments across India. The ICT based system is also aimed to
bring in transparency and sustainability of the processes.
ASI intends to establish a state of the art e-Ticketing solution which envisions the capability
of the solutio to sell ad ook tikets olie ad at the Poit of “alePO“ outes fo all
the ticketed monuments using a centralized solution. The system should be hosted on a
robust server which is capable of dealing on real time basis. The system should be able to
generate tickets and validate the entry to the monuments.
As part of the tender process, ASI is releasing this RFP to receive responses from eligible
bidders, to evaluate the bids and select the most appropriate Implementing Agency (IA).
This RFP has been prepared to invite bidders to submit their proposals to implement and
maintain e-Ticketing system for ASI. Information used for the preparation of this RFP has
been made available from relevant and published sources of information. Nonetheless,
bidders are required to make informed evaluation and decision based on their judgment.
This RFP document contains the entire information that constitutes the requirement as
proposed by ASI in order for qualified bidders to submit their proposals. Any queries or
clarifications must be submitted in the prescribed format and will be addressed to all
bidders simultaneously.
Volume I: Functional, Technical and Operational Requirements
Volume I of RFP brings out all the details of solution requirements of the e-Ticketing
system. This volume also gives the details of the other requirements (functional,
operational and technical) of the e-Ticketing project.
Volume II: Instruction to Bidders and Bidding Terms and Conditions
Volume II of RFP brings out details of the bidding process, bidding terms and conditions
and all that may be needed by the bidders to understand bidding process.
Volume III: Master Service Agreement and Service Level Agreement
Volume III of RFP explains the contractual terms that will govern the project
implementation and operation. This includes the draft Master Service Agreement and
Archaeological Survey of India, Ministry of Culture Page 4 of 91