Request for Proposal for e Ticketing Project - Archaeological Survey ...

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RFP for e-Ticketing Solution Volume-I 3. Overview of Current State of Ticketing at the Monuments The section below detail the current state assessment of the processes being followed: ASI currently has multiple means of issuing tickets for monuments, most of which are Point of Sale based systems. Ticket issuance currently has the following typical characteristics: Tickets are typically printed centrally at India Security Press, Nasik, and issued to each circle based on indents received at the Headquarters. At each monument, the ticket issuing counters are usually separate from the ticket checking locations. Many monuments have multiple ticketing counters and multiple ticket checking entrances. A visitor could purchase a ticket from one counter and decide to enter from any of the ticket checking entrances, and vice versa. Tickets could be issued by multiple ticket issuers for the same monument, each of which could be a valid ticket format. Group bookings are possible, whereby a visitor could be issued multiple tickets for the same monument, each ticket being used for a separate visitor. A purchaser of ticket may therefore not necessarily be the end user of the ticket. Some tickets are available which provide a visitor access to multiple monuments on the same ticket. Usually, the ticket checking staff either collect the ticket altogether, or tear and retain a counterfoil with the stub being returned to the visitor. No mechanism exists to identify a ticket with a ticket holder either at the issuing point or at the checking point. The ticket issuers as well as the ticket checkers are typically Multi Task Support (MTS) staff members of ASI who are expected to perform this function in addition to their other routine functions. In many cases, this is not their primary job. There are no fool-proof mechanisms to ensure that only ticket holders enter a monument site. Likewise, there is no tracking mechanism to see whether every issued ticket is used at a monument site. The reconciliation of payments for tickets to issuance of tickets is currently manual. In many instances, registers are maintained to tally the amounts. Payments are not recorded in a system, and all deposits are made manually at the end of the day, at the local branch of the bank. In some cases, receipts are split between ASI and the local civic body with separate suissios to eah paties aks. 3.1 Key problems being faced by different stakeholders It may not be out of place to mention here that the stakeholders who affect ticketing system in one way or the other face a lot of problems while delivering /receiving services. The key Archeological Survey of India, Ministry of Culture Page 13 of 107
RFP for e-Ticketing Solution Volume-I problems faced by ASI and different stakeholder groups are summarized in the following paragraphs. ASI No standard mechanism queue management at ticket counters and entry gates. Insufficiency of staff in manual ticketing process and deposit of funds in government account. Lack of effort to attend to complaints and grievances. Loss of revenue due to malpractices Citizens/Tourists Only single channel for providing the service, thus leading to Citizens standing in long queues. No priority ticketing for the elderly, women with small children and differentlyabled. Delay in closure of complaints and grievance redressal. Possibility of overcharging of visitor fee from the tourists visiting the monuments Archeological Survey of India, Ministry of Culture Page 14 of 107
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