OPEN - ESDS

Refusals
If you get 2 refusals in one week or other problems with response please rang In to
talk mstters over w~th the field off Icer or your local trainer where there M one.
Sometimes we can offer useful adwce or support and It helps us keep in touch with
npeclfic renponse problems. Also ring in If you want admce an how to deal with a
potential refusal.
June Langhsm Ext 2306
Sally Nicol Ext 2432
These are also the numbers to ring re: changes to placing pattern and queries on
schedules, inntructionn, interviews and anything of a technical nature.
Quo- COSering Multi Local Authority Areas 8.12
PAF address li=t straddles 2, 3 or occasionally 4 local authority areas.
To avoid excessive time and nuleage spent travailing to the offices to collect
rateable v31u9, and other information including concessionary traw?l, you should
follow the new qulde llnes set out below.
1. If the L.A. offices are close to your FES or other eurvey working area
continue to call to collect the rating nformation.
2. If any office 1s sores distance from your area (and not en route) you should
telephone the rates off~ce to try to get the required Informstlon for each
address.
we WI1l issue you with letters to send to the L.A. offices: it WI1l be for YOU
to decide when and where you need to use them, and to find out the
name/position of the person/s to whom the letter should be sent.
Se =?ral copies of the letter will be sent out with your materials.
3. If telephoning does not work and It is necessary to trawl long distances to
call in person plaase telephone the Field Officers to discuss the costs and
other possible options. (There could be another Inter viewer with a quota
partly or wholly within the ssme L.A. who is also visiting the offices) .
Sumnsry : If the rating offices and rents offices are not close to the area
obtain the required information by telephone.
If this is not possible then make a personal call to obtain It.
Ring the field office if you have problems.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Distance - This has been left undefined bscause your FES area could be a
long way from the L.A. offices, but you msy be able to get the
in?ormstion quite cheaply if you are working on another sur WY
close to them.
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