Access Resource Kit (ARK) - Disability Services Commission

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5. Are customers advised that written information about this service or part of this service is available through the following formats on request? (Please note that it is only necessary to provide information in alternative formats when requested.) (Please tick). YES NO Computer Disc (specify 3½ floppy or CD-Rom) Large Print (18pt) Audio Cassette Braille 6. How are customers advised of this assistance? Advertisements (radio/TV/newsletters/paper) Informing disability agencies Directories Customer Service Charter Others (please list) _________________________________________ 7. Are any of the following provided to assist customers with disabilities to access your agency’s information? (Please tick). Direct staff communication Better Hearing Counter Card Auslan Sign language interpreter Telephone typewriter (TTY) Fax E-Mail/Internet Other (please list) ______________________________________________ Information Checklist (Aust Standards updated February 2011) 3.66
8. How are customers advised of this assistance? (Please tick those available) YES NO Use of Symbols/Signs Advertisements (radio/TV/newsletters/paper) Informing disability agencies Directories Customer Service Charter Others (please list) _____________________________________________ 9. If your organisation does not own a telephone typewriter (TTY), is information provided to staff about the TTY National Relay Service. YES NO N/A 10. Do videos and films that are produced for this service use open captions or subtitles? 11. Does television advertising for this service include closed captions or supertext? (Closed captions or supertext are accessible to people with impaired hearing through readily available adaptations to individual television sets). Information Distribution 12. List information about this service which is distributed to members of the public. (Refer Questions 1 and 2)) ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Information Checklist (Aust Standards updated February 2011) 3.67
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ACCESS RESOURCE KIT Creating Access
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TABLE OF CONTENTS FOREWORD ........
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FOREWORD Access to services and fac
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THE ACCESS RESOURCE KIT The Access
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PEOPLE WITH DISABILITIES & PLANNING
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PEOPLE WITH DISABILITIES Background
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PEOPLE WITH DISABILITIES Paraplegia
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BARRIERS TO ACCESSING SERVICES A pe
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DESIGNING FOR ACCESS Designing Acce
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DESIGNING FOR ACCESS People With Se
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PART 2 USING THE ACCESS CHECKLISTS
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DISABILITY SERVICE PLANS AND ACCESS
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THE ACCESS CHECKLISTS ♦ Access to
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USING THE ACCESS CHECKLISTS - STEPS
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GUIDE FOR LOCAL GOVERNMENTS USING T
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GUIDE FOR LOCAL GOVERNMENTS Staff A
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GUIDE FOR STATE GOVERNMENT AGENCIES
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BUILDINGS AND FACILITIES CHECKLIST
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BUILDINGS AND FACILITIES CHECKLIST
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LEGISLATION CODES & STANDARDS There
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SCOPE AND USE OF THIS CHECKLIST The
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SCOPE AND USE OF THIS CHECKLIST Equ
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TRANSPORT AND CARPARKING GRAPHICS D
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TRANSPORT AND CARPARKING 4. Is ther
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EXTERNAL ACCESS Facility: _________
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EXTERNAL ACCESS Pathways/Ramps YES
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EXTERNAL ACCESS 28. Is the ramp sur
Page 63 and 64: EXTERNAL ACCESS & fig26(A) 54-3. Do
Page 65 and 66: EXTERNAL ACCESS 59. Where signage m
Page 67 and 68: ENTRANCES Facility: _______________
Page 69 and 70: ENTRANCES 9 Are the door handles se
Page 71 and 72: INTERIORS - GENERAL 3. Is there suf
Page 73 and 74: INTERIORS - GENERAL 28 Where the st
Page 75 and 76: INTERIORS - GENERAL 50. Is the diam
Page 77 and 78: INTERIORS - GENERAL Relevant access
Page 79 and 80: LIFTS Facility: ___________________
Page 81 and 82: TOILETS Facility: _________________
Page 83 and 84: TOILETS contrast to the background?
Page 85 and 86: TOILETS Ambulant accessible facilit
Page 87 and 88: UTILITIES 4. Is the telephone and s
Page 89 and 90: COMMUNITY HALLS Facility: _________
Page 91 and 92: EXHIBITION SPACES Facility: _______
Page 93 and 94: RECREATION/SPORTING VENUES Facility
Page 95 and 96: RECREATION/SPORTING VENUES 23. Is t
Page 97 and 98: TRANSPORT FACILITY (AS1428.4.1 Figu
Page 99 and 100: EDUCATIONAL FACILITIES 6. Is there
Page 101 and 102: PUBLIC OPEN SPACES 4. If YES, is an
Page 103 and 104: CHECKLIST DEFINITIONS ♦ ♦ ♦
Page 105 and 106: CHECKLIST DEFINITIONS ♦ Stair Nos
Page 107 and 108: TABLE OF CONTENTS AIMS.............
Page 109 and 110: AIMS ♦ To identify the barriers t
Page 111 and 112: INFORMATION CHECKLIST When completi
Page 113: 3. Which of the following technique
Page 117 and 118: PART 2 INTRODUCING THE W3C WEB CONT
Page 119 and 120: And if you use images and image map
Page 121 and 122: 12.3 Divide large blocks of informa
Page 123 and 124: And if you use images and image map
Page 125 and 126: INFORMATION CHECKLIST DEFINITIONS
Page 127 and 128: STAFF ACCESS AWARENESS CHECKLIST
Page 129 and 130: STAFF ACCESS AWARENESS CHECKLIST AI
Page 131 and 132: ACCESS AWARENESS SURVEY Thank you f
Page 133 and 134: ACCESS AWARENESS SURVEY AWARENESS O
Page 135 and 136: ACCESS AWARENESS SURVEY YES NO 7. D
Page 137 and 138: STAFF ACCESS AWARENESS CHECKLIST Se
Page 139 and 140: STAFF ACCESS AWARENESS CHECKLIST 7.
Page 141 and 142: STAFF ACCESS AWARENESS CHECKLIST 15
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Page 145 and 146: PUBLIC PARTICIPATION Table of Conte
Page 147 and 148: AIM ♦ To identify and remove the
Page 149 and 150: PUBLIC PARTICIPATION CHECKLIST Serv
Page 151 and 152: PUBLIC PARTICIPATION CHECKLIST 8. A
Page 153 and 154: PUBLIC PARTICIPATION CHECKLIST 9. W
Page 155 and 156: ADAPTING SERVICES CHECKLIST
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Page 159 and 160: USING THIS CHECKLIST The questions
Page 161 and 162: ADAPTING SERVICES CHECKLIST (d) Acc
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APPENDICES Table of Contents APPEND
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CHECKLIST DEFINITIONS ♦ ♦ ♦
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CHECKLIST DEFINITIONS ♦ Large Pri
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ACCESS PROVISION REQUIREMENTS LEGIS
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ACCESS INFORMATION AND CONTACTS Hum
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ACCESS INFORMATION AND CONTACTS Inf
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ACCESS INFORMATION AND CONTACTS The
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ACCESS INFORMATION AND CONTACTS It
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ACCESS INFORMATION AND CONTACTS Get
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ACKNOWLEDGMENTS - ARK DEVELOPMENT A
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ACKNOWLEDGMENTS - ARK DEVELOPMENT D
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ISSUES AND ACTIONS Invitation to Co
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Access Resource Kit (ARK) - Disability Services Commission

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