Access Resource Kit (ARK) - Disability Services Commission

GUIDE FOR STATE GOVERNMENT
AGENCIES
USING THE CHECKLISTS TO ASSESS A SERVICE PROVIDED BY A STATE
GOVERNMENT AGENCY - LICENSING
Step 1:
Nominate Co-ordinator
The Disability Services Implementation Committee may be responsible for overseeing
the assessment of services.
Step 2:
List services
All services that are provided to the public are outlined in your Disability Service Plan.
Step 3:
Select Services
Those services that have high public usage are identified. The Committee may have
decided that assessments will be conducted on the following services.
• Licensing Services;
• Information Services; and
• Support to Industry Services.
Approval may have to be sought from Executive on the planned assessments.
Step 4:
Identify Resources
The Committee may choose to work with relevant staff from across the agency to
conduct different parts in assessing services. They may also decide to complete the
checklists by March in the current financial year.
A timetable may be developed to ensure that a final report on recommended changes is
available so that any approved actions may be addressed using the November
indicative budget for access for the next financial year.
Step 5:
Plan Access Assessment
The first service to be assessed may be Licensing. This service is provided in the
metropolitan area and in four regional centres to members of the public. The service
involves:
• providing information about the licensing process via the post, telephone or at one of
the agency’s offices;
Using the Access Checklists (Aust Standards updated February 2011) 2.14