Access Resource Kit (ARK) - Disability Services Commission

USING THIS CHECKLIST
The questions in this checklist focus on whether existing services need to be adapted to
provide appropriate access. This may be done by considering what processes are in
place to provide feedback opportunities for people with disabilities, their families and
carers, the organisations that support them and staff within your organisation who may
serve them.
It is important to remember that some people do not consider themselves to be a “person
with a disability”. However, it may be hard for them to walk, hear and see and therefore
use the services provided by your organisation.
It is often more appropriate to focus on the practical difficulties people may be
experiencing rather than on the kind of disability they have. Organisations can contact the
Disability Services Commission for help when developing questions on access for
customer feedback forms, client satisfaction surveys or formal reviews and evaluations.
Feedback should be incorporated into the Issues and Action Sheets of the relevant
checklists. For example, if through a customer survey, feedback identifies that there are
difficulties with physical access to your service then this should be checked against the
assessment undertaken with the Buildings and Facilities Checklist. If however, feedback
suggests that changes need to be made to the way the service is delivered and requires a
change in procedures, then this should be included in the Action Sheet for this Checklist.
Adapting Services Checklist (Aust Standards updated February 2011) 3.108