Access Resource Kit (ARK) - Disability Services Commission

STAFF ACCESS AWARENESS
CHECKLIST
USING THIS CHECKLIST
The Staff Access Awareness Checklist has been designed for public contact staff to
assess their level of knowledge and awareness about the access issues facing people
with disabilities. The questions focus primarily on staff’s understanding of how they can
meet the communication needs of people with disabilities. This checklist contains two
parts:
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a Staff Access Awareness Survey; and
a checklist to compile and analyse the survey results.
The Staff Survey can be undertaken as required to assess the awareness levels of new
staff and periodically monitor awareness among existing staff members. The results of
the checklist can be kept to provide public authorities with a means of comparing staff
access awareness levels over time. Organisations are encouraged to consult with the
Disability Services Commission if they wish to modify the checklist.
If you are unsure about any of the terms used, please refer to the Checklist Definitions
provided in Part 4 for an explanation. Similarly, it may be appropriate to provide a copy
of Checklist Definitions to the staff being surveyed when distributing the survey.
Staff Access Awareness Checklist (Aust Standards updated February 2011) 3.81