Access Resource Kit (ARK) - Disability Services Commission

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ADAPTING SERVICES CHECKLIST Service: Date: ______________________________________________________________ ______________________________________________________________ Assessor: ______________________________________________________________ YES NO 1. Are opportunities provided for people with disabilities, their families, carers, relevant organisations and staff within your organisation to provide feedback on this service? 2. How are these opportunities provided? • Through regular customer feedback processes • Client feedback surveys • Formal reviews and evaluations • Complaints mechanisms • Feedback from and consultation with staff • Public consultation processes • Through contact with the Access Committee or Disability Service Planning Committee within the organisation • Through a contact person within the organisation • Other. _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ 3. Do these feedback processes provide opportunities for people to comment on the following: YES NO N/A (a) access to buildings and facilities; (b) access to information that is either about this service or is part of this service; (c) how well staff have provided this service; Adapting Services Checklist (Aust Standards updated February 2011) 3.109
ADAPTING SERVICES CHECKLIST (d) Access to public participation processes (eg, grievance, quality assurance, consultation and decision making processes)? (Any feedback on changes required for items (a)-(d) should be listed on the Issues and Actions Sheet for the relevant access checklists) (e) Other aspects of the service that need to be adapted/modified to ensure that people with disabilities can use and benefit from this service? (Any feedback on changes required for item (e) should be listed in the Issues Column on the Issues and Actions Sheet for this checklist.) 4. As a result of feedback on this service do policies, procedures, NO YES guidelines or administrative arrangements need to be changed? Please list the changes required under the Action Column of the Issues and Actions Sheet for this checklist. 5. If this service is to be contracted out, does the contract governing the provision of this service include a clause requiring the access needs of people with disabilities be met? Adapting Services Checklist (Aust Standards updated February 2011) 3.110
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ACCESS RESOURCE KIT Creating Access
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TABLE OF CONTENTS FOREWORD ........
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FOREWORD Access to services and fac
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THE ACCESS RESOURCE KIT The Access
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PEOPLE WITH DISABILITIES & PLANNING
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PEOPLE WITH DISABILITIES Background
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PEOPLE WITH DISABILITIES Paraplegia
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BARRIERS TO ACCESSING SERVICES A pe
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DESIGNING FOR ACCESS Designing Acce
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DESIGNING FOR ACCESS People With Se
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PART 2 USING THE ACCESS CHECKLISTS
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DISABILITY SERVICE PLANS AND ACCESS
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THE ACCESS CHECKLISTS ♦ Access to
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USING THE ACCESS CHECKLISTS - STEPS
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GUIDE FOR LOCAL GOVERNMENTS USING T
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GUIDE FOR LOCAL GOVERNMENTS Staff A
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GUIDE FOR STATE GOVERNMENT AGENCIES
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BUILDINGS AND FACILITIES CHECKLIST
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BUILDINGS AND FACILITIES CHECKLIST
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LEGISLATION CODES & STANDARDS There
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SCOPE AND USE OF THIS CHECKLIST The
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SCOPE AND USE OF THIS CHECKLIST Equ
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TRANSPORT AND CARPARKING GRAPHICS D
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TRANSPORT AND CARPARKING 4. Is ther
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EXTERNAL ACCESS Facility: _________
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EXTERNAL ACCESS Pathways/Ramps YES
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EXTERNAL ACCESS 28. Is the ramp sur
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EXTERNAL ACCESS & fig26(A) 54-3. Do
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EXTERNAL ACCESS 59. Where signage m
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ENTRANCES Facility: _______________
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ENTRANCES 9 Are the door handles se
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INTERIORS - GENERAL 3. Is there suf
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INTERIORS - GENERAL 28 Where the st
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INTERIORS - GENERAL 50. Is the diam
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INTERIORS - GENERAL Relevant access
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LIFTS Facility: ___________________
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TOILETS Facility: _________________
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TOILETS contrast to the background?
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TOILETS Ambulant accessible facilit
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UTILITIES 4. Is the telephone and s
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COMMUNITY HALLS Facility: _________
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EXHIBITION SPACES Facility: _______
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RECREATION/SPORTING VENUES Facility
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RECREATION/SPORTING VENUES 23. Is t
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TRANSPORT FACILITY (AS1428.4.1 Figu
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EDUCATIONAL FACILITIES 6. Is there
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PUBLIC OPEN SPACES 4. If YES, is an
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CHECKLIST DEFINITIONS ♦ ♦ ♦
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CHECKLIST DEFINITIONS ♦ Stair Nos
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TABLE OF CONTENTS AIMS.............
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Page 111 and 112: INFORMATION CHECKLIST When completi
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Page 125 and 126: INFORMATION CHECKLIST DEFINITIONS
Page 127 and 128: STAFF ACCESS AWARENESS CHECKLIST
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Page 131 and 132: ACCESS AWARENESS SURVEY Thank you f
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Page 145 and 146: PUBLIC PARTICIPATION Table of Conte
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Page 155 and 156: ADAPTING SERVICES CHECKLIST
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Page 159: USING THIS CHECKLIST The questions
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Page 165 and 166: APPENDICES Table of Contents APPEND
Page 167 and 168: CHECKLIST DEFINITIONS ♦ ♦ ♦
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Page 171 and 172: ACCESS PROVISION REQUIREMENTS LEGIS
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Page 181 and 182: ACCESS INFORMATION AND CONTACTS The
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Page 187 and 188: ACKNOWLEDGMENTS - ARK DEVELOPMENT A
Page 189 and 190: ACKNOWLEDGMENTS - ARK DEVELOPMENT D
Page 191: ISSUES AND ACTIONS Invitation to Co
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Access Resource Kit (ARK) - Disability Services Commission

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