Access Resource Kit (ARK) - Disability Services Commission

GUIDE FOR LOCAL GOVERNMENTS
♦ payment of rates through the post or in person (payment can be made on the ground
floor of Council Offices);
♦ questions about rates are handled either over the phone or in person;
♦ complaints about rates assessment is usually done either by phone or in person
(usually at front reception counter); and
♦ receipt for payment of rates is provided through the post.
The following checklists are identified as relevant to assessing this service:
Buildings and Facilities Checklist
Given that Local Government offices are an important component in the delivery of this
service, the following sections on general access are identified as relevant to
assessing this service:
♦ carparking and ticket machine;
♦ external access;
♦ entrances;
♦ internal access; and
♦ toilets.
Please note that the results of this checklist can also be used for assessing the
accessibility of other services such as monthly Council meetings. (The section on Lifts
will need to be completed as Council meetings are on the first floor.)
Information Checklist
As information on rates is provided in person, by telephone and in writing, this
checklist may be used to assess the degree to which:
• written information is clear and easy to understand and read;
• the important information on rates notices is in large bold print;
• people are advised that rates notices can be made available in alternative
formats upon request; and
• the Better Hearing Counter Card is displayed and used at the front counter.
Using the Access Checklists (Aust Standards updated February 2011) 2.11