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4.4 Is there a responsive system for handling complaints and comments about PA management?
Assessment criteria
Condition Category* (Tick ü) Remarks
No systematic approach to handling
Most of the complaints are herd and attended,
Poor
complaints.
but there is no register of recording all such
Complaints handling system operational
but not responsive to individual issues and Fair
comments or complaints with note of how it is
attended.
limited follow up provided.
Coordinated system logs and responds
effectively to most complaints.
Good ü
All complaints systematically logged in
coordinated system and timely response
provided with minimal repeat complaints.
Very good
4.5 Does PA management addresses the livelihood issues of resource dependent communities
especially women?
Assessment criteria
Condition Category* (Tick ü) Remarks
No livelihood issues are addressed by PA
The demand of livelihood issues including
Poor
management.
requirements of natural resource use is very
Few livelihood issues are addressed by PA
high only some of them could be met through
Fair ü
management.
E.D.C eco-tourism etc.
Substantial livelihood issues are addressed
Good
by PA management.
Livelihood issues of resource dependent
communities especially women are
Very good
addressed effectively by PA managers.
5. Output
5.1 Is adequate information on PA management publicly available?
Assessment criteria
Condition Category* (Tick ü) Remarks
Little or no information on PA management
Brochures booklets and hoardings are there
Poor
publicly available.
giving general information only.
Publicly available information is general
and has limited relevance to management
accountability and the condition of public
Fair ü
assets.
Publicly available information provides
detailed insight into major management Good
issues for most PAs or groups of PAs.
Comprehensive reports are routinely
provided on management and condition of
public assets in all PAs or groups of PAs.
Very good
*Score: Poor: 2.5; Fair: 5; Good: 7.5; Very Good: 10
Jaldapara Wildlife Sanctuary (West Bengal)
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