RESTAURANT TEAM MEMBER HANDBOOK - EthicsPoint

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applicant in compliance with state and federal disability discrimination laws. As part of its commitment to make reasonable accommodations, the Company wishes to participate in a timely and good faith interactive process with any disabled applicant or team member to determine what effective reasonable accommodations, if any, can be made in response to a request for accommodation. Applicants and team members are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy. They should contact the Team Member Relations Department as soon as possible to request the opportunity to participate in a timely interactive process. By working together in good faith, the Company hopes to implement any reasonable accommodations that are appropriate and consistent with its legal obligations. Please direct any questions concerning this policy to the Team Member Relations Department. Prohibition of Retaliation The Company prohibits retaliation against any team member by another team member or by the Company for utilizing the complaint procedure and/or for filing, testifying, assisting or participating in any manner in any investigation, proceeding, or hearing conducted by a federal or state enforcement agency. Any report of retaliation will be investigated in the same manner as the original complaint. Any team member who is found to have retaliated will be subject to disciplinary action up to and including termination. Team members who believe they have been retaliated against in any way by another team member or member of management must contact the Team Member Relations Department promptly. This policy does not mean, however, that a participant in an investigation will be protected from disciplinary action by the Company if he/she, through the process, is found to have violated a Company policy or the law or to have engaged in inappropriate workplace conduct. Open Door Policy for Complaints and Suggestions BJ’s promotes a working atmosphere in which you should feel free to talk with any member of your management team about work-related problems and suggestions. We feel confident that they will answer your questions, listen to your complaints or concerns about working conditions or treatment you feel you are receiving, and listen to your suggestions and ideas. If you need further assistance, please reach out to the Team Member Relations Department or the Team Member Hotline. We can’t always implement every idea or suggestion but if you don’t share yours with us, we will never know if your idea was the one that could make the difference at BJ’s! Confidential and Proprietary 14 January 2012
1. Any complaints or ideas should be initially handled, if reasonable or possible, within a team member’s restaurant. A team member should discuss a work-related problem with his or her immediate supervisor as soon as possible, unless it would be unreasonable or inappropriate to do so. 2. If the complaint is not resolved to the team member’s satisfaction or the team member does not feel comfortable directing the complaint to his/her immediate supervisor, a team member may contact the restaurant’s General Manager or Director of Operations/Area Vice President. 3. Team members also may submit a complaint to the Team Member Relations Department in writing at 7755 Center Avenue, Suite 300, Huntington Beach, CA, 92647, or may call the Team Member Relations Department at 1-714-500-2400. 4. Team members also may call the Team Member Hotline at 1-877-510- 0257 or may submit a complaint online by going to www.bjsteammemberhotline.com at any time, day or night. These submissions may be made anonymously. 5. Retaliation against a team member who has made a reasonable, good faith complaint, or has cooperated with an investigation of such complaint, is strictly prohibited as set forth in the Retaliation policy. Appearance and Dress Code Standards It is important that your appearance reflects the high level of professionalism that our Company expects of all team members. You should take pride in your appearance and in your personal hygiene. Each team member is expected to report for work looking sharp, professional and clean. Your managers will provide you with current attire and appearance standards that apply to the position for which you were hired. However, the Company does have some standard guidelines that all team members are asked to comply with when working to ensure a high level of safety and professionalism. Jewelry/Piercings/Tattoos • Jewelry: Dining room team members may wear one necklace inside your shirt, one bracelet and one ring on each hand. Holiday pins, earrings, and Confidential and Proprietary 15 January 2012
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Page 4 and 5: Meal and Rest Periods…………
Page 6 and 7: At BJ’s, we also feel strongly ab
Page 8 and 9: Manager for access to a copy kept i
Page 10 and 11: BJ’s Seven C’s We strive to say
Page 12 and 13: BJ’s Restaurants Foundation A vit
Page 14 and 15: ecruitment and employment, promotio
Page 16 and 17: • Sending or forwarding e-mail me
Page 20 and 21: necklaces will be allowed with your
Page 22 and 23: THE SUBMISSION TO FINAL AND BINDING
Page 24 and 25: proprietary vendor information to a
Page 26 and 27: the workplace; and viewing offensiv
Page 28 and 29: • The driver’s vehicle must be
Page 30 and 31: either “preventable or non-preven
Page 32 and 33: and may not be copied or transmitte
Page 34 and 35: • Company property such as cellul
Page 36 and 37: Employment of Relatives The Company
Page 38 and 39: submit a complaint online by going
Page 40 and 41: ackward on a rolling 12-month basis
Page 42 and 43: If leave is taken because of the te
Page 44 and 45: No manager or team member shall ser
Page 46 and 47: Payday Payday is every other Tuesda
Page 48 and 49: • Hand washing should follow any
Page 50 and 51: or are involved in an accident at o
Page 52 and 53: • Reports of alleged violations m
Page 54 and 55: earners save a few extra dollars ov
Page 56 and 57: Weapons BJ’s complies with all st
Page 58 and 59: Program. If you require any further
Page 60 and 61: California California’s Family an
Page 62 and 63: This accommodation may include time
Page 64 and 65: Parental Involvement in K-12 Educat
Page 66 and 67: an absentee ballot. Team members ta
Page 68 and 69:
Ohio Pregnancy Disability, Maternit
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minor child who has been a victim o
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Team members who are volunteer fire
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