RESTAURANT TEAM MEMBER HANDBOOK - EthicsPoint

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Meal and Rest Periods…………………………………...………...…….. 40 Non-Fraternization…………………………..………………...……….... 41 Payday……………………………………………………..…………….. 42 Payroll Records……………………………………….............…………. 42 Performance Evaluations…………………………………………......….. 42 Personal Belongings…………………………………………………..…. 43 Personal Hygiene…………………………...……………………...…….. 43 Personnel Records…………………………………………………..…… 44 Recognition Program…………………………………………..............… 45 Reduction in Workforce……………………………..………………....... 45 Release and Waiver of Liability…..……………………….…………….. 45 Safety……………...………………………………………………...…… 46 Security…………...…………………………………………………...…. 46 Smoking………………………………………………………...…...…… 47 Solicitation/Distribution of Literature………………………………….... 47 Standards of Business Conduct/Code of Integrity, Ethics and Conduct… 47 Team Member Assistance Program…………………………………….... 48 Tip Reporting……………………………………………...………...…… 48 Vacations…………..………………………………………….………..... 50 Weapons………………………………………………….………....…… 52 Work Area Maintenance……………………………………………...….. 53 Workplace Violence………….……………………….............…………. 53 Workday and Workweek Definitions…………………...…………...…... 54 Work Schedules………...………………………………………...……… 54 Workers’ Compensation……...……………………………………...…... 54 State-Specific Leave Addendum…………………………………..…….. 55 Let’s Get Started……………………………...……………………...…... 68 Handbook Acknowledgement and Agreement……………………...….... 69 Confidential and Proprietary January 2012
Welcome from BJ’s Restaurants, Inc.’s Senior Leadership Team Welcome to BJ’s! We’re very glad to have you with us. You have now joined a team of thousands of BJ’s team members across the country who share a common bond and objective – to build BJ’s into a nationally respected and admired restaurant concept and company with exceptional quality, differentiation and value for our guests. There are only three types of team members at BJ’s: (1) those that serve our guests, (2) those that serve those who serve our guests, and (3) those that make it possible for us to serve even more guests. Wherever we work at BJ’s -- in our restaurants, breweries or home office -- we are all linked together in our process of guest service. The only reason that BJ’s exists is to serve our guests. Accordingly, we have a mindset of absolute guest satisfaction at our Company. At BJ’s, we’re also working very hard not to be just another casual dining restaurant operation. There are literally thousands of casual dining chain restaurants in America today. Many of these “cookie cutter” restaurants have gradually become tired and worn out over the years. They’ve lost much of their energy, their points of differentiation and their overall relevance for the consumer. Their food and beverages have not remained current with the latest trends. Nor have they maintained good levels of quality in their recipes and ingredients. Their facilities have not evolved to remain contemporary. Their service levels are generally inattentive, slow and mediocre. In short, many of these restaurants have drifted “out of warranty” with today’s consumer. Maybe you previously worked at one of these restaurants and experienced this first-hand. Now you are at BJ’s! We actually want you to think differently here at BJ’s. Think quality…quality…quality at BJ’s in every detail. Our restaurant concept is fresh and contemporary, with high energy, and is often “the place to be” in the communities that we serve. Our food and beverages are of high quality and are offered in a wide variety of menu items. Our signature products – our pizza, handcrafted beers and our Pizookie® – are well known and admired by consumers. Our restaurant facilities are among the best in America – with careful attention to high quality furnishings, audio and visual capabilities, and all guest service areas. We probably use more technology in our restaurants than any of our competitors to help us deliver a “gold standard” dining experience to every guest. We want our guests to believe they are always receiving a $25.00 dining experience for half the price! As long as our guests believe that about BJ’s, we’ll have a line of guests waiting when we open our doors every day. Confidential and Proprietary 1 January 2012
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Page 10 and 11: BJ’s Seven C’s We strive to say
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Page 18 and 19: applicant in compliance with state
Page 20 and 21: necklaces will be allowed with your
Page 22 and 23: THE SUBMISSION TO FINAL AND BINDING
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Page 26 and 27: the workplace; and viewing offensiv
Page 28 and 29: • The driver’s vehicle must be
Page 30 and 31: either “preventable or non-preven
Page 32 and 33: and may not be copied or transmitte
Page 34 and 35: • Company property such as cellul
Page 36 and 37: Employment of Relatives The Company
Page 38 and 39: submit a complaint online by going
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Page 42 and 43: If leave is taken because of the te
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Page 46 and 47: Payday Payday is every other Tuesda
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earners save a few extra dollars ov
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Weapons BJ’s complies with all st
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Program. If you require any further
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California California’s Family an
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This accommodation may include time
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Parental Involvement in K-12 Educat
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an absentee ballot. Team members ta
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Ohio Pregnancy Disability, Maternit
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minor child who has been a victim o
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Team members who are volunteer fire
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