CQUniversity Annual Report - Central Queensland University

CQUniversity ANNUAL REPORT 2012
STUDENT BUSINESS CENTRE
In 2012, the Examinations and Timetabling section of the Student
Business Centre (SBC) administered over 50 000 offi cial end-of-term
examinations across more than 190 exam centres worldwide. Some
of the exams administered in 2012 include those held for Australian
troops in Afghanistan and East Timor, and students in places from
Mongolia to Papua New Guinea to Niue.
The Student Fees and Records section of the SBC produced 4350
official transcripts and 2140 Australian Higher Education Graduation
Statements (AHEGS) on paper-stock bearing some new in-built security
controls. The team has also assessed and processed 550 requests for
removal of financial liability and withdrawal without academic penalty,
and followed up on a large number of outstanding Commonwealth
Assistance Forms (CAFs), thereby enabling the retention of students
who would otherwise need to have enrolments cancelled under the
terms of the Higher Education Support Act (2003).
COURSE INFORMATION CENTRE
Staff in the Course Information Centre dealt with over 15 000 requests
for assistance from enrolled students. Each request generated an
email conversation that was recorded and tracked for future reference,
building a picture of each student’s interaction with Program Advisors.
A total of 8675 credit transfers were processed, and over 4200
students were assessed as eligible to graduate.
CAMPUS RECEPTION
Campus Reception was opened in February 2012 and is now the point
of contact for all students on Rockhampton campus. Campus Reception
operates as a central point for visitors and enables both current and
prospective students to seek directions, guidance and advice from
friendly staff members.
CQUNIVERSITY ACCESS SCHEMES
In 2012, CQUniversity Access Schemes were implemented across
various Tertiary Admissions Centres. Receiving additional OP points or
tertiary selection ranks assists access and participation in higher
education from eligible applicants, especially those from underrepresented
backgrounds. The Regional Bonus Scheme, the
Educational Access Scheme and the School Bonus Scheme were
made available to domestic students applying for undergraduate
admission through QTAC, UAC and VTAC.
COMPLAINTS MANAGEMENT
In 2012, CQUniversity revised its Student Complaints Policy
and Procedures as a result of the Queensland Ombudsman
Review. CQUniversity is committed to a complaint-handling
process based on the principles of good decision-making,
visibility and access, responsiveness, assessment and action,
feedback and monitoring effectiveness.
Complaints are managed impartially, effectively, fairly and
economically. The Academic Registrar ensures that staff are
trained and informed of the complaint handling process and
that senior University offi cers are clearly directed to investigate,
resolve and record complaints in their Divisions and Directorates.
The Academic Registrar’s offi ce fi nalised 172 complaints
throughout 2012. These complaints were submitted through the
CRM system. Turnaround times are monitored and reported to the
Vice-Chancellor’s Advisory Committee (VCAC).
GRADUATION
The University conducted 16 graduation ceremonies throughout the year
at Brisbane, Bundaberg, Gladstone, Gold Coast, Mackay, Melbourne,
Noosa, Rockhampton, Singapore and Sydney. A total of 4830 graduates
were conferred with awards, including 11 Doctoral awards.
Thirteen graduates from the University’s wholly-owned registered
training organisation, HealthTrain, attended the 13 December 2012
Melbourne Graduation Ceremony. This was the University’s first
ceremony to include HealthTrain graduates.
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REVIEW OF OUR ACTIVITIES
TABLE 7: HONORARY AWARDS CONFERRED IN 2012
Companion of the University
Honorary Doctor of the University
Honorary Master of Engineering
Honorary Doctor of Social Work
Honorary Doctor of Engineering
Emeritus Professor of the
University
Dr Denise Powell MBBS(Hons) Qld, GradCertHlthProfEd Monash, GradCertAppSc(BrstUltrasound) QUT,
GradDipHumNutr Deakin, GradDipFamMed Monash, FRACGP, FASBP
Ms Julie Boyd RN, GAICD, FAIM
Ms Judith Tatow BArts CQU
Mr Allan Ruming MAICD
Reverend Bill Crews AM, BElectEng UNSW
Mr Maxwell Davis PSM BEng(Mech) CIAE, MEng(Mech) VIC, RPEQ
Mr Glen Schumacher BEng(Mech) UTS, GradCertHRMgt USQ, MEng(PowerGen) Qld, MBusAdmin Deakin
Professor Mark Burton BSc(Hons), PhD UNE
Professor Ken Hawkins DipPE Melbourne, BArts Monash, MEd Minnesota, PhD Deakin, FAIM, FAICD
Professor Kevin Tickle CertEngGroundHydro UNSW, BSc, MScSt Qld, PhD Griffi th