Room for Savings: Optimizing Hotel Spend - Carlson

Seven steps to optimize hotel spend > Design an effective hotel policy
Traveler tracking is possible in the event
of an emergency when booking through a
TMC, helping to ensure travelers are well
protected and receive timely assistance
when needed. Being able to identify and
locate travelers quickly is an essential part of
any travel risk management program. This is
compromised when travelers book outside
the travel management company.
book through the preferred channels than on
the Internet, according to surveyed travelers:
20 minutes on average compared to 40
minutes (Figure 47).
Hotel spend is captured in TMC reports,
which tend to be a company’s main source
of spend data, as seen earlier (Page 33).
Travelers save time in the booking
process. On average, it takes half as long to
Figure 47: Travelers book twice as fast through a TMC counselor or corporate online booking
tool than through Web booking sites
Source: CWT Travel Management Institute
Based on a survey of travelers (2,360 responses)
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