Girard Systems- Warranty and Freight Procedures

Girard Systems- Warranty and Freight Procedures
Return Po/icy
Authorization must be obtained from Girard prior to the return of any merchandise for repair,
replacement or credit. The purchaser should obtain a "Return Goods Authorization" (RGA) number for
tracing and warranty claim purposes. All freight for return merchandise shall be pre-paid by the
purchaser. If claiming defective parts, freight incurred will be reimbursed to the purchaser. Girard will
not reimburse expedited freight charges. To obtain an RGA#, contact Girard Systems / Warranty­
Returns Department@ 1-800-382-8442 Monday thru Friday 7:00am to 5:00pm PS. T. The RGA#
must be printed clearly on the package being returned, and on accompanying packing slip or
documents. This will expedite the claims process. Girard products are built to specific customer
requirements. Therefore, new merchandise being returned is subject to prior authorization. If
merchandise can be re-stocked, a twenty (20)% fee will apply against any credit due, Custom ordered
powder-coated items, painted items; special orderfabric and anodized parts are not returnable.
Warranty Parts and Labor Claims
Authorization for reimbursement ofany repairs orparts must be obtained from Girard prior to any work
performed orparts returned. An RGA#, as explained above will allow for tracking oflabor claims and
returned parts for credit. Girard may not require the return ofsome warranted parts. This will be
determined when calling for an RGA#.
Labor claims are processed according to labor hour guidelines and flat rate compensation based
upon particular labor functions. In order to process any labor claim, a copy of a repair order supporting
the claim must be provided. The repair order must include a description oflabor function, labor rate
per hour, any returned parts claimed, and the RGA#. Replacement parts will be sent via ground
delivery at no charge to the purchaser. Ifwarranty parts need to be expedited, the purchaser will
assume that cost. Ifwarranty parts require credit in lieu ofreplacement, credit will be issued to the
original purchaser of the parts in the amount ofthe original purchase. In most cases, warranty and
returned goods credits will be processed and dispersed within thirty (30) days ofreceiving claim
paperwork orreturned parts.
Freight Damage Procedure
NOTE: 5 days for concealed damage inspection upon receipt.
In the event ofshortage or damage to a shipment, and or shipment has been received and accepted.
Inspect the shipment and report the loss directly to the freight carrier and then to Girard Systems. If
possible, take a photograph of the damage. Do not discard any packaging material. When
necessary, replacement products may need to be ordered depending upon the extent of the damage
orloss. Once the shipment has been received and accepted, it is the recipient's responsibility to the
file a claim with the carrierif the shipment is refused, the freight carrier will return it to Girard. Please
contact Girard immediately for replacements. In the event ofshortage in packing, a claim must be
submitted to Girard within ten (10) days ofreceipt ofmerchandise.
2 Girard Systems © 2005