Girard Systems- Warranty and Freight Procedures

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Girard Systems- Warranty and Freight Procedures Return Po/icy Authorization must be obtained from Girard prior to the return of any merchandise for repair, replacement or credit. The purchaser should obtain a "Return Goods Authorization" (RGA) number for tracing and warranty claim purposes. All freight for return merchandise shall be pre-paid by the purchaser. If claiming defective parts, freight incurred will be reimbursed to the purchaser. Girard will not reimburse expedited freight charges. To obtain an RGA#, contact Girard Systems / Warranty Returns Department@ 1-800-382-8442 Monday thru Friday 7:00am to 5:00pm PS. T. The RGA# must be printed clearly on the package being returned, and on accompanying packing slip or documents. This will expedite the claims process. Girard products are built to specific customer requirements. Therefore, new merchandise being returned is subject to prior authorization. If merchandise can be re-stocked, a twenty (20)% fee will apply against any credit due, Custom ordered powder-coated items, painted items; special orderfabric and anodized parts are not returnable. Warranty Parts and Labor Claims Authorization for reimbursement ofany repairs orparts must be obtained from Girard prior to any work performed orparts returned. An RGA#, as explained above will allow for tracking oflabor claims and returned parts for credit. Girard may not require the return ofsome warranted parts. This will be determined when calling for an RGA#. Labor claims are processed according to labor hour guidelines and flat rate compensation based upon particular labor functions. In order to process any labor claim, a copy of a repair order supporting the claim must be provided. The repair order must include a description oflabor function, labor rate per hour, any returned parts claimed, and the RGA#. Replacement parts will be sent via ground delivery at no charge to the purchaser. Ifwarranty parts need to be expedited, the purchaser will assume that cost. Ifwarranty parts require credit in lieu ofreplacement, credit will be issued to the original purchaser of the parts in the amount ofthe original purchase. In most cases, warranty and returned goods credits will be processed and dispersed within thirty (30) days ofreceiving claim paperwork orreturned parts. Freight Damage Procedure NOTE: 5 days for concealed damage inspection upon receipt. In the event ofshortage or damage to a shipment, and or shipment has been received and accepted. Inspect the shipment and report the loss directly to the freight carrier and then to Girard Systems. If possible, take a photograph of the damage. Do not discard any packaging material. When necessary, replacement products may need to be ordered depending upon the extent of the damage orloss. Once the shipment has been received and accepted, it is the recipient's responsibility to the file a claim with the carrierif the shipment is refused, the freight carrier will return it to Girard. Please contact Girard immediately for replacements. In the event ofshortage in packing, a claim must be submitted to Girard within ten (10) days ofreceipt ofmerchandise. 2 Girard Systems © 2005
GIRARD SYSTEMS Girard Systems RV PRODUCTS WARRANTY UPDATE Effective March 1, 2009 APPLICABLE PRODUCTS G-1500 G-2000 AUTO-VALANCE G-2085 G-5000 G-5100 WARRANTY DURATION ALUMINUM HOUSING FRAME LIMITED LIFETIME* *Limited Lifetime warranty is applicable to the original owner and it is applicable to the Main Housing. Girard Systems warrants the Main Housing Frame to be free of defects in materials and workmanship under normal use. It is not applicable to the arms, interior and/or attachment components. The painted finish is warranted for five (5) years and is only applicable to Girard Systems factory “powder coated” finishes (Black or White). Girard Systems does not warrant any OEM/Aftermarket custom paint or finish modifications. The Painted finish is subject to normal fading and void if proper maintenance and care has not been taken. PARTS ELECTRONICS FABRIC LABOR FREIGHT FIVE (5) YEARS FIVE (5) YEARS FIVE (5) YEARS ONE (1) YEAR ONE (1) YEAR PARTS/ELECTRONICS/FABRICS REPLACED UNDER A PRODUCT WARRANTY CLAIM WILL CONTINUE TO BE WARRANTED BY GIRARD SYSTEMS FOR THE REMAINING TIME OF THE ORIGINAL PRODUCT WARRANTY. PURCHASED REPLACEMENT PARTS/ELECTRONICS/FABRICS WILL HAVE A ONE YEAR (1) REPLACEMENT WARRANTY AND A NINETY (90) DAY LABOR AND FREIGHT WARRANTY. ALL OTHER WARRANTY TERMS, CONDITIONS AND PROCEDURES ARE THE SAME AS STATED IN GIRARD SYSTEMS PRODUCT MANUALS. 1361 Calle Avanzado San Clemente, CA 92673 (949) 259-4000 Fax (949) 276-5500
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