User Guide - Lenovo

Solution: Make sure that:
– The cable is installed properly.
The network cable must be securely connected both to the Ethernet connector of your computer and
to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is
100 meters. If the cable is connected and the distance is within acceptable limits but the problem
persists, try a different cable.
– You are using the correct device driver.
For Windows 7 and Windows Vista:
1. Click Start, and then click Control Panel.
2. Click Hardware and Sound.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type
the password or provide confirmation.
4. If the ! mark is to the left of the adapter name under Network adapters, you might not use the
correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.
5. Click Update Driver Software, and then follow the instructions on the screen.
For Windows XP:
1. Click Start, and then click Control Panel.
2. Click Performance and Maintenance, and then click System.
3. Click the Hardware tab, and click the Device Manager button.
4. If the x mark is to the left of the adapter name under Network adapter, you might not use the
correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.
5. Click Properties. The Properties window appears.
6. Click the Driver tab.
7. Click the Update Driver button. The Update Device Driver wizard appears. Follow the instructions
on the screen.
– The switch port and the adapter have the same duplex setting.
If you configured the adapter for full duplex, make sure the switch port is also configured for full
duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost
connections.
– You have installed all networking software that is necessary for your network environment.
Check with your LAN administrator for the necessary networking software.
• Problem: The adapter stops working for no apparent reason.
Solution: The network driver files may be corrupt or missing. Update the driver by referring to the
“Solution” description for the procedure to make sure that the correct device driver is installed in the
preceding problem.
• Problem: If your computer is a Gigabit Ethernet model and you use the a speed of 1000 Mbps, the
connection fails or errors occur.
Solution:
– Use Category 5 wiring and make sure that the network cable is securely connected.
– Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).
• Problem: The Wake on LAN (WOL) feature is not working.
Solution:
– Make sure that WOL is enabled in the ThinkPad Setup.
Chapter 10. Troubleshooting computer problems 213