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User Guide - Lenovo

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– The application is designed to operate with your operating system.<br />

– Other applications run correctly on your computer.<br />

– The necessary device drivers are installed.<br />

– The application works when it is run on some other computer.<br />

If an error message appears while you are using the application program, refer to the manuals supplied<br />

with the application.<br />

If the application still does not run correctly, contact your place of purchase or a service representative for<br />

help.<br />

Ports and connectors<br />

This section includes the most common ports and connectors problems: Universal Serial Bus, and docking<br />

station or port replication.<br />

Universal Serial Bus problems<br />

• Problem: A device connected to the USB connector does not work.<br />

Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that<br />

the assignment of computer resource and the installation of the device driver are correct.<br />

For Windows 7 and Windows Vista:<br />

1. Click Start ➙ Control Panel.<br />

2. Click Hardware and Sound.<br />

3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the<br />

password or provide confirmation.<br />

For Windows XP:<br />

1. Click Start ➙ Control Panel.<br />

2. Click Performance and Maintenance, and click System.<br />

3. Click the Hardware tab, and click the Device Manager button.<br />

Refer to “Diagnosing problems” on page 207 and run <strong>Lenovo</strong> ThinkVantage Toolbox for a diagnostic test<br />

of the USB connector.<br />

A docking station or port replicator problem<br />

• Problem: The computer does not start when you try to turn it on, and does not respond when you try<br />

to resume operation.<br />

Solution: Make sure that:<br />

– The ac power adapter is connected to the docking station or the port replicator.<br />

– The docking indicator of the ThinkPad Mini Dock Plus Series 3 or the ThinkPad Mini Dock Series 3 is on.<br />

– The computer is securely attached to the docking station or the port replicator.<br />

Chapter 10. Troubleshooting computer problems 233

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