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– If it is, check with your LAN administrator for the necessary settings.<br />
• Problem: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.<br />
Instead, it connects at 100 Mbps.<br />
Solution:<br />
– Try another cable.<br />
– Make sure that the link partner is set to auto-negotiate.<br />
– Make sure that the switch is 802.3ab-compliant (gigabit over copper).<br />
A wireless LAN problem<br />
• Problem: You cannot connect using the built-in wireless networking card.<br />
Solution: Make sure that your wireless LAN driver is the latest version installed. Check the Web site and<br />
confirm the driver version supported by Access Connections is the latest documented in the README file.<br />
Make sure that your computer is within range of a wireless access point.<br />
Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the<br />
task bar.<br />
Note: If your computer is a Windows 7 model, to display the Access Connections status icon and the<br />
wireless status icon in the system tray, refer to the Access Connections on-line help.<br />
Check Network Name (SSID), and your encryption information. Use Access Connections to verify this<br />
case-sensitive information.<br />
A wireless WAN problem<br />
• Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.<br />
Solution: The WAN card is not supported on this computer. Remove it.<br />
Note: Depending on your computer, some models do not have a wireless WAN.<br />
Bluetooth problems<br />
For Windows 7 and Windows Vista<br />
• Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local<br />
speaker even though the headset/headphone is connected using Headset profile or AV profile.<br />
Solution: Do the following:<br />
1. Exit the application that uses the sound device (for example, Windows Media Player).<br />
2. Open the Control Panel by clicking Start ➙ Control Panel.<br />
3. Click Hardware and Sound ➙ Sound.<br />
4. Select the Playback tab.<br />
5. If you are using Headset profile, select Bluetooth Hands-free Audio and click the Set Default<br />
button. If you are using AV profile, select Stereo Audio and click the Set Default button.<br />
6. Click OK to close the Sound window.<br />
• Problem: PIM (Personal Information Manager) items sent from Windows 7 and Windows Vista cannot be<br />
received correctly into the address book of any other Bluetooth-enabled device.<br />
Solution: Windows 7 and Windows Vista send PIM items in XML format, but most Bluetooth-enabled<br />
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file<br />
through Bluetooth, a PIM item sent from Windows 7 and Windows Vista might be saved as a file with<br />
the extension .contact.<br />
214 <strong>User</strong> <strong>Guide</strong>
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