Installation & Setup User Guide - Best Access Systems

Installation & Setup User Guide
Chapter 8:
Installing and Configuring
WirelessOffice Messaging Software
Version 5.0
WirelessOffice Messaging Software Overview
WirelessOffice Messaging Software was formerly named Motorola Air
Apparent. Using WirelessOffice, an e-mail and/or page can be sent for an alarm
from the B.A.S.I.S. software. Manual or automatic e-mail/paging can be used.
Manual E-mail/Paging
Manual e-mail/paging consists of right-clicking on an alarm in Alarm Monitoring
and sending a message via the “Send E-Mail” or “Send Page” menu option. The
process that occurs for the message to be sent is as follows:
1. An alarm is displayed on the Alarm Monitoring screen.
2. The alarm is right-clicked on, and the “Send E-Mail” or “Send Page” menu
option is selected.
3. One or more recipients must be selected.
4. That message is sent to the LS Global Output Server service, which then
sends it to a temporary directory.
The temporary directory is specified in the following places:
• For WirelessOffice, in File Messenger on the Directories tab. For more
information, refer to Configure File Messenger on page 99.
• For B.A.S.I.S., in the Spooler Directory field on the Paging Devices
form. For more information please refer to “Add a Paging Device” in
the Global Output Devices Folder chapter in the System Administration
User Guide.
5. The File Messenger service checks the temporary directory and retrieves the
message.
6. The File Messenger service sends the message to the WirelessOffice Server
service.
7. The WirelessOffice Server service uses the modem to send the message to
the e-mail/paging service specified.
Automatic E-mail/Paging
In automatic e-mail/paging, an alarm definition is associated with a specified e-
mail/page address, and a message is sent automatically sent to that address when
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